Client Support Executive

2 days ago

Mohali Punjab India Suffescom Solutions Full time

JOB BRIEF We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided. ROLES AND RESPONSIBILITIES Attending,Understanding & responding to Customer queries/issues over chat.Will be responsible for facing customers, gathering requirements and providing possible solutions.escalating the clients/ process to the managerAnalyse and identify process changes or product enhancements required & suggest if any. RequirementsThe candidate should have excellent written communication skills along with reading skills.Should be active, energetic, and smart enough to understand the customer\'s queries.Sharp understanding and memory of how software/product workExcellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. JOB TYPE:   FULL TIME Benefits On time salary inter - tech work Skill upgradation trainings Soft skills trainings Rewards and recognitions weekly de -stressing activities

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