Platform Support Specialist

JOB DESCRIPTION

Introductory Marketing Language

Join a dynamic team driving the future of enterprise content management at J.P. Morgan. As an AEM Platform Support Specialist, you'll help transform how knowledge is created, managed, and delivered across the firm. Be part of a collaborative environment where innovation and technical expertise shape scalable solutions for thousands of users.

Job Summary

As an AEM Platform Support Specialist within the COS Knowledge Management team, you ensure the stability and optimization of AEM environments supporting our global content ecosystem. You coordinate technical operations with Adobe and internal partners, driving platform enhancements and operational excellence. You play a pivotal role in enabling scalable, metadata-driven authoring and content reuse across the organization.

Job Responsibilities

• Administer AEM Guides, Assets, and Sites environments for optimal performance.
• Configure workflows, templates, and metadata schemas to support secure authoring.
• Manage user permissions and access controls across the platform.
• Coordinate upgrades, enhancements, and system patches with Adobe and internal teams.
• Troubleshoot authoring, publishing, and output issues to ensure stability.
• Implement sustainable fixes for recurring technical problems.
• Collaborate with Business Authoring teams to streamline workflows.
• Generate reports and dashboards on publishing performance and system metrics.
• Monitor platform health and proactively address potential risks.
• Support end-user efficiency through training and documentation.
• Drive continuous improvement initiatives for content lifecycle management.

Required Qualifications, Capabilities and Skills

• Demonstrate 5+ years of experience in AEM administration or platform support.
• Apply strong knowledge of AEM workflows, templates, and metadata schemas.
• Utilize familiarity with DITA XML and structured authoring principles.
• Coordinate upgrades and enhancements with global vendor and technology partners.
• Exhibit excellent analytical, troubleshooting, and documentation skills.
• Communicate and collaborate effectively across cross-functional, global teams.
• Maintain curiosity and commitment to staying current with industry trends and innovations.

Preferred Qualifications, Capabilities and Skills

• Leverage experience working with AEM as a Cloud Service.
• Employ exposure to automation tools, reporting scripts, or QA validation frameworks.
• Integrate experience in financial services or other regulated industries.
• Adapt quickly to evolving enterprise content management technologies.
• Contribute insights from working in large-scale, global organizations.
• Support process automation and efficiency improvements.
• Enhance platform capabilities through innovative solutions

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.