Process Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes Global Servicing Network, which provides exceptional care to our external customers, and various internal support groups which provide many of the vital internal services that make American Express run efficiently.

• Global Supply Management (aka Procurement) partners with team across American Express to find the right suppliers and negotiate contracts, while protecting AXP from undue risk. In collaboration with our business partners, our purchasing power, relationships, and insights unleash savings, and increase investment capacity for American Express which can be reinvested in the business for growth.

• Global Supply Management (GSM) is responsible for helping AMEX maximize the purchasing power of over $7B of third party spend. We provide strategic consultation to the business and provide end to end procurement services. We maximize the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM together with our business partners manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves and revenue generation relating to  working with GCP and GMS to increase billings and merchant coverage and ensuring an optimal user experience for AMEX employees and suppliers.

Responsibilities

• Independently manage Contract and Sourcing Delivery engagements including delivering the most effective strategy for achieving maximum value for the business through the contracting and sourcing processes as guided by the American Express Policy for Third Party Management (AEMP10) and established processes within SS&BE.  

• Build and maintain stakeholder relationships with the American Express businesses, across peer groups, stakeholders including GCO, TLM, Tax, Compliance, and Insurance in multiple markets, as well as act as a first point of contact for third party's during contract negotiations and Sourcing events.

• Build and leverage knowledge as well as experience of third parties, industries, and service categories to identify opportunities that can add value (performance improvement, demand generation, process reengineering, cost reduction, revenue drivers) to American Express businesses. Create and present compelling business case for change (when needed) to leaders.

• Lead Sourcing Events and own the project end to end for American Express business using including but not limited to defining requirements, development SOW, supplier sourcing, RFx events, communication plan, change plan etc. Act as primary point of contact for overall Sourcing project and work across stakeholders to ensure timely delivery and effective communication exchange.

• Lead effective supplier negotiations (including but not limited to commercial and contractual) to drive value and competitive advantage for our business partners. Partner with AXP SME groups to assess and identify contractual risks and drive negotiation to achieve favorable terms for American Express.

• Support strong supplier governance by properly identifying supplier risk for each engagement, guide American Express Business Unit on Third Party Life Cycle Management (TLM) program and work closely with TLM the complete the program requirements.  

• Act as consultant / partner to American Express business units for Sourcing to Contract related activities across commodities/services and provide solution on related matters often with no precedent.

• Identify and drive results cross functionally, cross business units and across the Blue Box that have a major impact on American Express' revenue and profitability.

• Lead by example to motivate team members and provide team guidance in supplier/market analysis, utilizing unique procurement practices/tools to capitalize on business opportunities.

• Own the inventory of reporting team member and ensure performance and quality review.

• Drive team's performance on key performance metrics and ensure regular update on assigned intake to the team.

• People management and development of reporting team members.

• Ensures policy and contract compliance in all strategic sourcing projects.

• Partner with Procurement Operations team and US Category and Sourcing Managers in procurement activities, transactions and in managing customer requests and issues.

• Partner with cross geographical commodity teams and country teams in the planning, analyzing, sourcing and implementation process.

• Engage relevant subject matter experts during the contract negotiation process and work to resolve gaps / deviations requested by Supplier.

• Ensure update to business stakeholders and SmartBuy on regular basis on each assigned intake.

• Support reporting requirements effectively capturing value creation and B2B wins in the respective tools and strong follow through to complete those wins.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.