Service Manager
3 days ago
The Client
A fast-growing, ARAI-certified lithium battery manufacturing organization (based in Noida), specialize in designing and producing
high-quality lithium battery solutions for 2W, 3W, 4W, L3, L5, Tractors, ESS/BESS, Commercial & Solar applications.
With 250+ employees and a strong 300 CR turnover, it is rapidly expanding its operations and service network across India.
Role Summary
Looking for a Service Manager to lead its service center operations, ensure smooth workflows, manage the service team, and maintain high-quality support for
lithium battery products
.
Key Responsibilities
• Ensure smooth functioning of the service center and design efficient workflows.
• Achieve monthly targets for repaired batteries as defined by management.
• Maintain and improve Turn Around Time (TAT) for service operations.
•
Reduce failure rates in the field of post-repair (TRC).
• Manage inventory, spare parts, tools, equipment, and service facilities.
•Lead, train, and manage the service team, ensuring skill development and accountability.
• Implement workflow processes and SOPs across the service center.
• Coordinate with Design, Testing, and Production teams for issue resolution.
• Handle c
ustomer complaints and ensure high service quality (CSI/NPS).
Qualifications
- B.Tech in Electrical/Electronics/Mechanical (preferred).
- 10 years' experience in battery/EV/power electronics service roles.
- Strong understanding of lithium-ion batteries and BMS.
- Must h
ave managed a large team of 50 plus Service Technicians - Ability to manage PAN India OEM and large retail format store's grievances around post sales quality and customer service.
Compensation - Max 14 Lacs
Notice Period - Max One Month
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