Staff Product Designer

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Overview

At Freshworks, we design products that make complex workflows feel refreshingly simple. As a Staff Product Designer, you will define the product's design vision and strategy, translating user research and customer insights into elegant, intuitive experiences. You'll balance hands-on design work with influencing product direction, mentoring fellow designers, and advocating for user experience across the company. This role demands strategic thinking, deep craft expertise, and the ability to align stakeholders around impactful design solutions.

Job Description 

• Define the design strategy and vision for the product, leveraging user research and customer experience and deliver a simple and intuitive experience, hands-on.

• Have extensive experience translating complex workflows into simple and intuitive design solutions. 

• You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap. 

• You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.

• You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• 8+ years of experience crafting enterprise and large-scale consumer SaaS products 

• Gen AI, Agentic AI and conversational design experiences is a plus

• Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills

• Skilled in facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.

• Good understanding of design and product metrics

• Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy) 

• Ability to balance diverse perspectives of stakeholders while upholding core design principles.

• Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.