Duty Manager

3 days ago

Jaipur, Rajasthan, India Seven Eleven Club & Hotels Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Objective of the role: A Duty Manager in a hotel is responsible for overseeing daily operations during their shift, ensuring guest satisfaction, managing staff, and handling emergencies.

Main Responsibilities: Staff Supervision:

Oversee front desk staff (receptionists, concierges), conduct shift briefings and debriefings, and ensure smooth transitions between shifts. Work Schedule Coordination:

Coordinate work schedules and ensure front office departments are fully staffed and running smoothly. Staff Management:

Address staff issues, resolve conflicts, and take disciplinary action when necessary. Guest Assistance:

Provide assistance to guests with inquiries, complaints, or emergencies. Ensuring Customer Satisfaction:

Maintain a positive and welcoming atmosphere, ensuring guests have a positive experience. Handling Complaints:

Promptly and professionally address guest complaints and issues. Security and Safety:

Implement and enforce security and safety protocols, including emergency procedures, and ensure the safety of guests and staff. Overseeing Operations:

Ensure smooth operation of hotel departments, including front office, housekeeping, F&B, and maintenance. Financial Transactions:

Monitor billing and payment processes, handle cash and credit card transactions, and reconcile cash registers. Maintaining Standards:

Enforce hotel policies and procedures, ensure adherence to standards, and identify areas for improvement. Communication:

Maintain regular and efficient communication, attend hotel meetings, and report on shift operations. Training and Development:

Train and mentor front desk staff, providing ongoing coaching and feedback. Problem Solving:

Address operational challenges and guest issues quickly and effectively. Collaboration:

Collaborate with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless coordination and meet guest needs.

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