Debt Recovery Officer

Position: Loan Recovery Agent

Location: Moth

Industry: Automobile Finance (3-Wheeler Segment)

Reports To: Branch Manager/Recovery Manager

Skills: Team Handling

Role Summary:

The Loan Recovery Agent is responsible for ensuring timely collection of overdue payments from customers who have availed loans for purchasing 3-wheelers. The role requires excellent communication skills, negotiation abilities, and a strong understanding of recovery processes to maintain healthy cash flow and minimize delinquencies.

• Key Responsibilities: Debt Recovery: Contact customers with overdue payments through phone calls, visits.
• Educate customers on the consequences of default and the importance of maintaining a positive credit history.
• Customer Relationship Management: Maintain a professional and respectful approach when dealing with customers.
• Field Visits: Conduct field visits to customer locations to assess and recover overdue amounts.
• Verify customer details and ensure accurate documentation during recovery visits.
• Coordinate with local authorities or collection agencies, if required, to facilitate recovery.
• Escalate cases of persistent defaults or disputes to the Recovery Manager for further action.
• Adhere to ethical standards and maintain confidentiality of customer data.
• Key Skills and Qualifications: Educational Background: Graduation mandatory. Additional certifications in finance or collections are a plus.
• Experience: Minimum 1-2 years of experience in loan recovery, collections, or a related field, preferably in the automobile sector.
• Skills: Strong communication and interpersonal skills.
• Negotiation and persuasion abilities.
• Basic understanding of financial processes and loan recovery techniques.
• Proficiency in using mobile apps or software for tracking and reporting.
• Other Requirements: Willingness to travel extensively for field visits.
• A valid driving license (if required).

Benefits:

• Competitive salary with recovery-based incentives.
• Travel allowances and other perks as per company policy.
• Opportunities for growth within the organization.