Senior Principal Consultant, SAP

Ready to build the future with AI?
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant, SAP

•    The Product senior Analyst provides functional and technical expertise on the SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler as in charge of design, development, deployment, further evolution and support  of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles.

•    This position will always search for better and quicker delivery value back to our customers, based on Agile and DevOps ways of working and mindsets. 

•    This role will be part of the Global Applications Service Delivery team based in various hub sites.

Job Family\: Development Management\: IT Business Systems Analysis
Job Profile\: Business Applications Integration

The Integration Engineer will focus on developing integration flows, reusable assets and patterns for BTP IS and Azure IS. This role contributes to the build of scalable, secure integration that aligns with enterprise architecture and drive long term platform efficiency.

•    Develop integration flows, components and patterns on BTS IS and Azure IS

•    Implement CI/CD pipelines and ensure high-quality, repeatable delivery

•    Work with platform architects to implement security, extensibility, performance related best practices

•    Contribute to shared integration libraries to continuously evolve the platform reusability

Profile\: Experience in building integrations on modern platforms, strong skills on developing APIs, implementing event driven architecture (EDA), and CI/CD tools

Responsibilities:
    Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business
    Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed
    Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)
    Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development
    Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers
    Manage and execute technical design, development and configuration activities for products and services on SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler
    Identify and develop automation opportunities across the business processes and internal processes
    Identify, propose and develop improvements for products and services as part of Problem Management process
    Document solutions developed according to the defined rules in place, to assure global supportability
    Participate and collaborate on a Community of Practices related to its functional and technical areas
    Assist with change management activities, including releases and production slots.
    Hands on and "can do" attitude
    Work as part of a High performance team to delivery end to end all demands from the customers and business
    Proactive mindset to propose and seek opportunities of improvement internally and for the business
    Agile and DevOps mindset
    Great team work

Qualifications we seek in you
Minimum Qualifications / Skills

•    Good communication, especially in English and interpersonal skills

•    Strong analytical and problem solving skills

•    Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

•    Bachelor or higher degree in Computer Science or Information Systems required.

•    IT Background

•    Strong SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.

•    Understanding of the business operations processes

•    Preferred SAP BTP, BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS - Tivoli Workload Scheduler experience or same functionality products and services, as service, development or projects.

•    ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

•    Proven leadership and influencing experience with key stakeholders

•    Language\: Fluent in English.

Preferred Qualifications/ Skills
·    Possess good verbal and written communication skills. 
·    Outstanding analytical skills, ability to apply expertise to drive complex, technical, and highly commercial solutions. 
·    Excellent customer facing skills that include conducting compelling technical briefings & demonstrations including issues, status reports and resolving impediments.
·    Zero distance to customer
·    Dealing with ambiguity
·    Directing others
·    Command skills
·    Conflict Management
·    Role model agile behaviors & methods with customers and peers
·    Stakeholders Relationship Management
·    Supplier Relationship Management

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.