Director – SRF

Gurgaon

Department Fulfilment

Job posted on July 2, 2025

Employee Type permanent

Experience range years

ROLE OVERVIEW

We are looking for a Regional Head– Fulfillment Centre will provide strategic and operational leadership for

regional fulfillment and warehousing operations in the e-commerce logistics sector.This director-level role is responsible for driving operational excellence,

optimizing supply chain and warehousing processes, ensuring superior, customer experience, and achieving key

business metrics across multiple fulfillment centers.

KEY RESPONSIBILITIES

Strategic Leadership Operations Management

 Lead and manage end-to-end supply chain warehouse operations, including warehousing,

inventory, logistics, and last-mile delivery, to deliver an unparalleled customer experience .

 Develop and implement best-in-class processes, systems, and standards for warehouse

productivity, inventory accuracy, and fulfilment efficiency .

 Automate and streamline operational workflows to drive scalability and cost efficiency.

Regional Sales Account Management

 Own and grow key regional sales accounts, ensuring service levels, profitability, and customer

retention targets are met or exceeded .

 Collaborate with sales and business development teams to identify and capitalize on upselling,

cross-selling, and renewal opportunities within existing accounts .

 Monitor and report on account health, customer satisfaction, and churn rates, implementing

corrective actions as needed.

Warehousing & Fulfilment Excellence

 Oversee all aspects of warehouse management, including resource allocation, process

improvements, and compliance with quality and safety standards .

 Ensure 100% stock accuracy, minimize shrinkage, and maintain optimal inventory turnover and

carrying costs .

Financial & Performance Management

 Manage the P&L for regional operations, ensuring cost control, margin improvement and budget

compliance

 Track, analyse, and report on key operational, sales, and warehouse KPIs to drive continuous

improvement .

 Prepare and oversee budgets, forecasts, and capital expenditures.

Requirements

Bachelor's/Master's degree in Business, Supply Chain, Logistics, or related field

 10+ years of progressive experience in e-commerce operations, supply chain, or logistics, with

at least 5 years in a senior leadership/director role

 Proven track record in regional account management, warehouse operations, and fulfilment

 Strong analytical, negotiation, and process optimization skills.

 Experience with WMS, ERP, and e-commerce platforms.

 Excellent communication, stakeholder management, and team leadership abilities.