Service Engineer

4 days ago

Chennai, Tamil Nadu, India Randstad Full time

JOB DUTIES:

Service Engineer _ Condition Monitoring will monitor the elements of S
•O
•SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as

indicated by the data.

This includes the following essential duties and responsibilities:

  • Aggregate and correlate the five elements of condition monitoring, where all are available.
  • Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.
  • Provides equipment recommendations to dealers and customers.
  • Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
  • Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
  • Provides information for equipment management lead tracking and resolution.
  • Prepares standard written reports of recommendations for customers and their dealers on a monthly basis.
  • Facilitates ongoing customer meetings with dealers, product groups, JSS and others as needed.
  • Communicates verbal recommendations as required to customers and their dealers.
  • Builds collaborative relationships & acts as a consultant with equipment management personnel.

BACKGROUND/EXPERIENCE:

5 - 10 years in product support and/or engineering fields, with demonstrated on-machine troubleshooting experience. Strong customer service/contact experience, communication, and organizational skills are essential to success in this position. Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners.

Position requires initiative and ability to resolve issues either individually or through appropriate team guidance.

A degree in engineering, business, marketing and/or equivalent application experience is highly desired.

Working knowledge of engines, power train, hydraulic systems, VIMS, inspection process, equipment lifecycle planning, S
•O
•S SM Services, and the Service Information System is desired.

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