Planning and Analysis Operations

JOB DESCRIPTION

You are a strategic thinker passionate about driving solutions in Financial Analysis Production. You have found the right team.

As a Financial Analysis Production Support Associate in our Finance team, you will spend each day ensuring seamless operations across all transformation products in scope. You will troubleshoot and resolve production issues, optimize workflows, and deliver accurate, timely financial reports to empower strategic decision-making. In this role, you will support financial analysis systems in the AWS Cloud environment, collaborate with global teams, and maintain high service standards in a fast-paced production environment.

Job responsibilities:

• Support daily operational processes and deliverables, ensuring adherence to established Service Level Agreements.
• Diagnose and troubleshoot production incidents rapidly to minimize downtime and maintain continuous operations.
• Monitor production systems continuously, addressing issues swiftly and deriving actionable insights from performance metrics.
• Collaborate with cross-functional teams—including engineering, operations, and product—to coordinate issue escalation, resolution, and follow-up.
• Maintain clear documentation of incident resolutions, best practices, and system configurations to facilitate knowledge sharing and continuous improvement.
• Identify recurring issues and recommend process or system enhancements to improve stability and operational efficiency.
• Provide prompt and clear support for end-user queries related to production environments, ensuring communications are consistent and informative.
• Schedule and perform routine system checks, updates, and optimizations proactively to prevent potential disruptions.

Required qualifications, capabilities, and skills:

• Bachelor's degree required
• Strong written and verbal communications skills
• 6+ years' of experience
• Demonstrates flexibility, teamwork, can multi-task effectively, builds partnerships, and ability to work in a fast-moving environment
• Experience with project management tools like (JIRA/Confluence/ServiceNow)
• Knowledge of and/or experience using programming and query languages (e.g., SQL, Python), as well as experience leveraging automation and business intelligence (BI) tools such as Alteryx, Tableau, or Xceptor
• Proficient in crafting compelling narratives using data metrics to effectively communicate insights and drive decision-making.

Preferred qualifications, capabilities, and skills:

• A self-starter with the ability to quickly learn and assimilate business and technical knowledge.
• Strong analytical and problem-solving skills.
• Experience with Agile delivery methodologies.
• Experience in Operations/Production support with financial domain experience
• Nice to have experiences include (but are not limited to): Financial Reporting, Finance Workflow/Automation, Analytics/Dashboarding, FP&A/Forecasting

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.