Senior Service Engineer

Job Description Summary

In our global IT software delivery centers, we are looking System Admins and Cyber Security Engineers.
The System Admin and Cybersecurity Engineer will work with teams comprised of Software
Engineers, Quality Engineers, User Interaction Design Engineers, Infrastructure/Platform team, and
the Product Owners to help lead the technical insight and industry perspective in the creation,
delivery, and integration of complex and comprehensive security solutions. You will be a security
evangelist helping engineers in secure implementation of technology stack in a cloud environment.
This position will be working on multiple projects as a technical expert or internal consultant. You will work on projects for components of the domain. You will work on multiple technical or functional domains.

Job Description

In this role you will:

• Participate in the domain technical and business discussions relative to future architect direction.
• Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint.
• Gather and analyze data and develop architectural requirements at project level.
• Participate in the infrastructure architecture governance model.
• Support design and deployment of infrastructure solutions meeting standardization, consolidation, TCO, security, regulatory compliance and application system qualities, for different businesses.
• Serve as technical authority ongoing administration and incident management support of core infrastructure [network, security, and virtualization, patching, monitoring, backups] technologies that underpin Software Solutions Factories;
• Responsible for operating and maintaining security tools. Running and analyzing vulnerability and compliance scans to support continuous monitoring reporting and vulnerability management.
• Improve the effectiveness and efficiency of IT operations and drive significant operational, risk management, and economic benefits for their organization.
• Quality process: Ensure all tasks are carried out with respect to applicable processes and procedures [e.g. ISO9001 and ISO27001] applicable to site[s] and functions within job scope

Technical Expertise:

• Ability and willingness to travel
• Fluent English speaker;
• Degree in Computer Science or equivalent knowledge with 6 to 8 years experience.
• Proven track record of problem analysis, identification and resolution.
• Excellent communication skills, commitment, discipline, positive attitude, following management prioritization, accountability and flexibility.
• Strong understanding of ITIL and change management policies and procedures.
• Strong IT experience in a technical hands-on position.
• System administration: Windows and Linux - core competency to install, configure, manage.
• Network hardware: Cisco enterprise hardware. VLAN, ACL, routing and VPN - install, configure, manage.
• Security management: Enterprise firewall equipment e.g. Cisco's ASA / Fortinet's Fortigate or equivalent - install, configure, manage.
• Windows / Active Directory Services - install, configure, manage.
• Virtualization: VMware vSphere clusters, experience with HA, DRS, and v Storage backup APIs.
• Storage: Shared NAS/SAN network storage e.g. HP 3PAR/MSA/EVA, EMC Data Domain.
• Backup Technologies Incident response and vulnerability management (NetBackup, BackupExec, Veeam, Networker).
• Good knowledge about anti-virus implementations (McAfee EPO, Bitdefender, Microsoft Forefront, etc.).
• Good knowledge working with IPAMs and password solutions.
• Experience in implementing and/or working with monitoring tools, log monitoring tools, log correlation tools.(Nagios, Graylog, Splunk, etc.).
• Very good Cyber/Security foundation.
• Skilled level expertise in design of computing or network or storage to meet business application system qualities.
• Understands technical and business discussions relative to future architecture direction aligning with business goals.
• Understands concepts of setting and driving architecture direction.
• Familiar with elements of gathering architecture requirements.
• Understands architecture standards concepts to apply to project work.

• Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice.
• Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate.
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.

Relocation Assistance Provided: Yes