Lead Associate

20 hours ago

Gurugram New Delhi, India WNS Holdings Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Provide effective coaching and constructive feedback to subordinates
  • Take customer service and escalation when needed
  • Holds team huddle/coaching session/goal-setting/one on one as needed/required
  • Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
  • Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team
  • Facilitates learning sessions to enhance associate technical and communication skills
  • Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks '

Preferred candidate profile

Graduate

Ok with Rotational shifts and week offs

5 days working

Minimum 3 to 4 years of experience as team leader or lead associate

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