Enterprise Technical Analyst

**JOB TITLE: Enterprise Technical Analyst

REPORTS TO: Director - Service Delivery

LOCATION: India

DATE: April 2025**
Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options.

Position Summary
The Enterprise Technical Analyst is a hands-on technical resource that provides L1/L2 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies.

Duties And Responsibilities

• Involving in DR Drill Restore of client servers;
• Within RTO&RPO the backup data restored to client Servers;
• Perform morning checks related to DR Restores;
• Monthly maintenance of commserve by recycling services and rebooting;
• Commvault Server/Client Installation;
• Perform root cause analysis for backup failures;
• Configuration/de-activation of backup policies for new and de-commissioned clients;
• Configuring tape drives/ tape drive cleaning and stuck media removal;
• Configuring tape libraries like HP MSL 2048, 2024, 1x8 autoloaders and standalone tape drives;
• Upgrading service pack for all the clients in a timely manner;
• Pro-actively monitor for the slow backups, Hung jobs, long queued Jobs in the environment and take necessary action;
• Managing and configuring reports for critical backup failures;
• Check readiness of media agent and communication issue trouble shooting;
• Knowledge of configuring disk library and upgrade of IBM& HP tape library. Review Media Agent available space;
• Configure and troubleshoot VM backups on Hyper- V & VMware;
• Perform Restores for client data which includes File system, and SQL, Oracle, SAP HANA, Sybase Oracle RAC Backups;
• DR restoration on a monthly basis for mission critical servers and checking the data integrity Upgrade Commserve and Media agents to latest SP level;
• Troubleshooting SAP HANA, SYBASE backups, SQL backups, ORACLE and Windows File system & Linux FS backups;
• Sending Daily Reports of Backup Failures, Capacity management to the clients;
• Analyzing the Major incidents which occur in Day-to-Day operation;
• Attending conference calls with vendors, resolver groups and management;
• Analyze and resolve escalated problems;
• Restorations of the files, folders, System State, and some databases as per request from clients;
• Perform morning checks related to backups;
• Address backup failures and perform restores;
• Troubleshooting and resolving backup failures due to hardware and software errors;
• Troubleshooting Commvault server related problems.
• Backup Analyst, perform basic trouble shooting of backup failures and perform restores on-demand;
• Assist in adding clients to backup domain for purposes of backup;
• Media management (Recalling tapes from offsite and coordinating with vendor to deliver it onsite. Tape loading / Unloading);
• Taking care of escalated Adhoc Backup and Restoration Requests;
• Ensure that customer satisfactory levels are exceeded;
• Actively worked on projects[New installations of Commvault];
• Worked on upgrade of Commserve and media agents to version11;
• Creating storage policies, sub-client policies and schedule policies;
• Maintaining tape library and resolving tape issues by recycling drives IBM library GUI;
• For drive down issues coordinated IBM and Datacenter to resolve drive issues;
• Balancing space issues on disk library by running Data aging and Aux copy jobs regularly;
• Discussing failures and remediation techniques in team meetings on daily basis.

Qualifications & Requirements

• 5+ years' experience as a technical IT resource;
• 3+ years supporting or delivering in an enterprise-level environment.;
• Experience in the following technology areas, expertise in 2:
• Windows
• Linux/Unix
• Virtualization
• Storage (On-prem or cloud-based)
• SharePoint
• Network
• Security
• UCS
• Data Domain
• Commvault
• Exchange

Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.