Mega Hiring For Gaming,Petcare,Retail&Insurance Process-International
7 hours ago
Mega Hiring For Gaming, Petcare, Retail & Insurance Process - International
Mega Hiring For Gaming, Petcare, Retail & Insurance Process - International
Job Title:
International BPO Voice & Chat Blended Process Executive
Experience:
0-5 Years
Shift:
US/UK Rotational (Including Night Shifts)
About the Role:
We are seeking dynamic and customer-focused professionals to join our International BPO team in Pune. The role involves handling voice and chat support for international clients, delivering exceptional service, and ensuring customer satisfaction. This is a blended process role, requiring flexibility to switch between voice and chat channels seamlessly.
Key Responsibilities:
- Provide excellent customer service via voice calls and chat support
- Resolve customer queries efficiently and accurately
- Maintain high levels of professionalism and customer satisfaction
- Document interactions and update customer records accurately
- Adhere to process guidelines and quality standards
- Collaborate with team members to meet targets and improve service delivery
Desired Candidate Profile:
- Excellent communication skills in English (both verbal and written)
- Prior experience in BPO or customer service (preferred but freshers can also apply)
- Ability to handle multiple channels (voice and chat)
- Good problem-solving skills and a customer-centric approach
- Flexible to work in rotational shifts, including nights
- Comfortable working in a fast-paced environment
Perks and Benefits:
- Competitive salary and performance-based incentives
- Comprehensive training programs and ongoing professional development
- Opportunities for career growth
- Health benefits and employee wellness programs
- Friendly and supportive work environment
- Cab facility till nodal point
- Work from office in Pune
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