Mega Hiring For Gaming,Petcare,Retail&Insurance Process-International

10 hours ago

Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Mega Hiring For Gaming, Petcare, Retail & Insurance Process - International

Mega Hiring For Gaming, Petcare, Retail & Insurance Process - International

Job Title:

International BPO Voice & Chat Blended Process Executive

Experience:

0-5 Years

Shift:

US/UK Rotational (Including Night Shifts)

About the Role:

We are seeking dynamic and customer-focused professionals to join our International BPO team in Pune. The role involves handling voice and chat support for international clients, delivering exceptional service, and ensuring customer satisfaction. This is a blended process role, requiring flexibility to switch between voice and chat channels seamlessly.

Key Responsibilities:

  • Provide excellent customer service via voice calls and chat support
  • Resolve customer queries efficiently and accurately
  • Maintain high levels of professionalism and customer satisfaction
  • Document interactions and update customer records accurately
  • Adhere to process guidelines and quality standards
  • Collaborate with team members to meet targets and improve service delivery

Desired Candidate Profile:

  • Excellent communication skills in English (both verbal and written)
  • Prior experience in BPO or customer service (preferred but freshers can also apply)
  • Ability to handle multiple channels (voice and chat)
  • Good problem-solving skills and a customer-centric approach
  • Flexible to work in rotational shifts, including nights
  • Comfortable working in a fast-paced environment

Perks and Benefits:

  • Competitive salary and performance-based incentives
  • Comprehensive training programs and ongoing professional development
  • Opportunities for career growth
  • Health benefits and employee wellness programs
  • Friendly and supportive work environment
  • Cab facility till nodal point
  • Work from office in Pune

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