Staff Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

We are seeking an innovative Cloud Infrastructure Engineer to join our dynamic team. This role involves building a highly scalable Cloud Automation software platform and utilizing the power of AI to create reliable solutions for managing infrastructure components and services in ServiceNow cloud environment. If you are passionate about AI and cloud technologies and aspire to optimize infrastructure management, this role is a perfect fit for you

• Develop and integrate high quality AI solutions to optimize and automate cloud Infrastructure Operations and Service Management using ServiceNow ITOM.
• Collaborate with cross-functional teams to design scalable and reusable cloud orchestration services and data pipelines.
• Implement robust AI-driven algorithms and models to enhance system efficiency and predictive maintenance.
• Drive innovation by exploring new AI technologies and methodologies to solve complex challenges in cloud automation.
• Develop clean and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 9+ years of Overall experience with preferably 2+ years of experience in AI applications.
• Strong proficiency in AI/ML frameworks such as TensorFlow, PyTorch, or similar.
• Solid experience in Java, JavaScript, or Python programming.
• Demonstrated experience in designing and implementing AI solutions for IT operations management.
• Comprehensive understanding of cloud technologies and distributed computing paradigms.
• Excellent problem-solving skills, with a focus on design and building reusable, scalable components.
• Strong communication skills and ability to collaborate effectively with global teams.
• Bachelor's/Master's degree in Computer Science, AI, or a related field.

• Desirable Skills:

• Experience with ServiceNow ITOM or similar IT operations management software.
• Knowledge in advanced data structures, algorithms, and design patterns.
• Experience with RESTful API design and integration.
• Certificate in AI is a plus.

• Work Environment: Join a vibrant, challenging environment where technology and innovation intersect, and individuals are empowered to achieve their creative potential and career growth in collaboration with a diverse and inclusive team. We offer competitive compensation, comprehensive benefits, and a culture that fosters learning and development.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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