Senior Vicidial/PHP Developer

We are seeking an experienced Senior Vicidial/PHP Developer to lead the development and maintenance of our AI-integrated contact center solution. This is a critical role where you'll take ownership of our core telephony infrastructure and build robust APIs to support our next-generation contact center platform.

Key Responsibilities

• Take ownership of our existing Vicidial-based contact center infrastructure and codebase
• Develop and maintain comprehensive RESTful APIs to expose Vicidial functionalities for integration with modern frontend applications
• Architect and implement API layers that decouple Vicidial's telephony capabilities from its PHP frontend
• Customize and extend Vicidial features to meet evolving business requirements
• Optimize database queries and system performance for high-volume call center operations
• Troubleshoot and resolve complex technical issues in the Vicidial ecosystem
• Collaborate with AI engineers to integrate machine learning capabilities into the call center workflow
• Document technical specifications, API endpoints, and system architecture
• Mentor junior developers and provide technical guidance to the team
• Plan and execute the gradual migration strategy toward a modern, multitenant architecture

Required Skills & Experience

Must-Have

• 3-5 years of hands-on experience
   in PHP development with production-level applications
• Strong expertise in Vicidial
   - installation, configuration, customization, and administration
• Deep understanding of Vicidial's database schema, dialplan logic, and core modules
• Proven experience in 
  building RESTful APIs
   with PHP (Laravel/Symfony/native PHP)
• Strong knowledge of 
  MySQL/MariaDB
   optimization and complex query writing
• Experience with 
  Asterisk PBX
   configuration and dialplan scripting
• Understanding of telecommunication protocols (SIP, RTP, WebRTC)
• Experience integrating third-party services via APIs
• Proficiency in Linux system administration (CentOS/Ubuntu)
• Version control expertise using Git
• Strong problem-solving skills and ability to work independently
• Excellent communication skills for technical documentation and team collaboration

Nice-to-Have

• Experience with 
  
   for frontend development
• Knowledge of 
  
   and for backend services
• Familiarity with 
  Python
   and AI/ML integration
• Experience with 
  AWS services
   (EC2, RDS, S3, Lambda, API Gateway)
• Understanding of microservices architecture
• Experience with 
  Docker
   and containerization
• Knowledge of CI/CD pipelines and DevOps practices
• Familiarity with multitenant SaaS architecture
• Experience with WebSocket and real-time communication
• Previous work with AI-powered call center solutions
• Understanding of JWT authentication and OAuth protocols
• Experience with Redis/Memcached for caching
• Knowledge of message queuing systems (RabbitMQ, Kafka)

What We're Building

You'll be instrumental in our transition from a monolithic Vicidial-based system to a modern, scalable, multitenant contact center platform with:

• React-based frontend for superior user experience
• backend for microservices architecture
• Python-based AI engine for intelligent call handling
• AWS cloud infrastructure for scalability and reliability
• API-first design for seamless integrations

What We Offer

• Opportunity to architect and lead a critical technology transition
• Work with cutting-edge AI and cloud technologies
• Collaborative environment with in-house DevOps, Full Stack, and AI engineering teams

Location

• 5 days in office, Pune location.

Apply now
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