Senior Vicidial/PHP Developer

1 day ago

Pune, Maharashtra, India Vsynergize AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking an experienced Senior Vicidial/PHP Developer to lead the development and maintenance of our AI-integrated contact center solution. This is a critical role where you'll take ownership of our core telephony infrastructure and build robust APIs to support our next-generation contact center platform.

Key Responsibilities

  • Take ownership of our existing Vicidial-based contact center infrastructure and codebase
  • Develop and maintain comprehensive RESTful APIs to expose Vicidial functionalities for integration with modern frontend applications
  • Architect and implement API layers that decouple Vicidial's telephony capabilities from its PHP frontend
  • Customize and extend Vicidial features to meet evolving business requirements
  • Optimize database queries and system performance for high-volume call center operations
  • Troubleshoot and resolve complex technical issues in the Vicidial ecosystem
  • Collaborate with AI engineers to integrate machine learning capabilities into the call center workflow
  • Document technical specifications, API endpoints, and system architecture
  • Mentor junior developers and provide technical guidance to the team
  • Plan and execute the gradual migration strategy toward a modern, multitenant architecture

Required Skills & Experience

Must-Have

  • 3-5 years of hands-on experience
     in PHP development with production-level applications
  • Strong expertise in Vicidial
     - installation, configuration, customization, and administration
  • Deep understanding of Vicidial's database schema, dialplan logic, and core modules
  • Proven experience in 
    building RESTful APIs
     with PHP (Laravel/Symfony/native PHP)
  • Strong knowledge of 
    MySQL/MariaDB
     optimization and complex query writing
  • Experience with 
    Asterisk PBX
     configuration and dialplan scripting
  • Understanding of telecommunication protocols (SIP, RTP, WebRTC)
  • Experience integrating third-party services via APIs
  • Proficiency in Linux system administration (CentOS/Ubuntu)
  • Version control expertise using Git
  • Strong problem-solving skills and ability to work independently
  • Excellent communication skills for technical documentation and team collaboration

Nice-to-Have

  • Experience with 

     for frontend development
  • Knowledge of 

     and for backend services
  • Familiarity with 
    Python
     and AI/ML integration
  • Experience with 
    AWS services
     (EC2, RDS, S3, Lambda, API Gateway)
  • Understanding of microservices architecture
  • Experience with 
    Docker
     and containerization
  • Knowledge of CI/CD pipelines and DevOps practices
  • Familiarity with multitenant SaaS architecture
  • Experience with WebSocket and real-time communication
  • Previous work with AI-powered call center solutions
  • Understanding of JWT authentication and OAuth protocols
  • Experience with Redis/Memcached for caching
  • Knowledge of message queuing systems (RabbitMQ, Kafka)

What We're Building

You'll be instrumental in our transition from a monolithic Vicidial-based system to a modern, scalable, multitenant contact center platform with:

  • React-based frontend for superior user experience
  • backend for microservices architecture
  • Python-based AI engine for intelligent call handling
  • AWS cloud infrastructure for scalability and reliability
  • API-first design for seamless integrations

What We Offer

  • Opportunity to architect and lead a critical technology transition
  • Work with cutting-edge AI and cloud technologies
  • Collaborative environment with in-house DevOps, Full Stack, and AI engineering teams

Location

  • 5 days in office, Pune location.


Apply now
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