Quality Assurance Auditor

1 week ago


Pune, Maharashtra, India EXL Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Conduct Transaction Monitoring as per guidelines defined in the Process maps
  • Prepare transaction monitoring reports and ensure timely and accurate reporting
  • Participate in calibration exercises on a regular basis to ensure consistency in measurement.
  • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
  • Update performance data to ensure timely and accurate reporting of SLAs
  • Work closely with Client Trainer / SME and Operations team to conduct team huddles.
  • Perform transaction processing as per defined policies and procedures
  • Provide feedback to associates based on monitoring results if required.

Preferred candidate profile

  1. Any Graduate

  2. Candidate with minimum 2 years QA experience in BPO Industry.


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