Retail Sales Assistant

3 days ago

Deoghar Jharkhand, India BDS Retail Full time ₹ 13,000 - ₹ 18,000 per year

Key Responsibilities

  • Greet, engage, and assist customers in the store in a professional and warm manner.
  • Understand customers' needs (design, budget, occasion) and recommend suitable jewellery pieces.
  • Demonstrate product features (gem quality, purity, design) and explain after-sales services.
  • Drive sales through suggestive selling, up-sell, and cross-sell.
  • Process sales transactions efficiently, handle billing, and maintain accurate customer documentation.
  • Maintain and organize counter displays; ensure the jewellery is attractively presented.
  • Assist in inventory management: stock counting, reconciling physical stock with records, managing back stock.
  • Follow up with non-purchasing customers to build long-term relationships.
  • Achieve or exceed personal and store sales targets.
  • Provide outstanding customer service; address customer queries, complaints, and ensure customer satisfaction.
  • Maintain knowledge of current collections, design trends, hallmarking, making charges, and certification.
  • Ensure compliance with store policies, including regulatory and integrity standards (as mentioned in Tanishq's values). Titan Company
  • Work collaboratively with the showroom team to ensure a seamless customer experience.

Required Qualifications & Skills

  • Education: Minimum 12th pass. Jobhai+1
  • Experience: While experience in retail counter sales (especially jewellery) is good to have, freshers with strong communication skills may also be considered.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Basic computer literacy (billing systems, POS).
  • Strong customer service orientation, with integrity and a customer-centric approach.
  • Target-driven, with the ability to work in a fast-paced retail environment.
  • Presentable, well-groomed, and professional demeanor.
  • Ability to multitask (handle counter sales, stock management, customer follow-up).
  • Good negotiation and upselling skills.

Additional Requirements

  • Female candidates only (as per hiring requirement).
  • Ability to build and maintain long-term customer relationships.
  • Uphold the highest standards of integrity and ethical conduct, especially in handling high-value jewellery.

Training & Development

  • On-boarding and product training will be provided, covering Tanishq's jewellery lines, hallmarking, making charges, and customer handling.
  • Continuous learning opportunities on sales techniques, product knowledge, and store operations.

Compensation & Benefits

  • Fixed monthly salary (in-hand) + Incentives based on sales performance.
  • Legal compliances (PF, ESIC, etc.) as per company policy.

Personal Attributes

  • High integrity, trustworthy (especially important in jewellery retail).
  • Customer-focused with a genuine interest in helping clients.
  • Confident, polite, and patient in dealing with diverse customers.
  • Energetic, with a positive attitude and a natural flair for sales.

Job Type: Full-time

Pay: ₹13, ₹18,000.00 per month

Work Location: In person

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