Senior Administrator Quality and Governance

Senior Administrator Quality and Governance

Location: Hyderabad

Reports to: Quality and Governance Manager

Working with: Clinical Director, Director of Operations, Head of Operations, Quality & Governance Manager, Service Delivery Team, Recruitment and Engagement manager, Clinical Leads, Radiologists, Other Governance teams and clients.

Introduction:

Apollo Radiology International (ARI) provides high-quality, safe, and efficient teleradiology services to healthcare providers. The Office Manager / Quality & Governance Administrator plays a vital role in supporting the smooth running of the governance office while ensuring robust quality systems and administrative processes are maintained.

This role requires exceptional organisational skills, excellent attention to detail, and advanced word-processing and document management abilities. The post-holder will provide efficient office management and governance administration, supporting compliance, patient safety, and continuous improvement across ARI.

What you will do:

Governance & Quality Support

· Support the logging, tracking, and escalation of clinical incidents, complaints, and risks, ensuring adherence to KPIs.

· Assist in the production of reports, summarising key themes and trends in incidents, complaints, and peer review outcomes.

· Maintain detailed and accurate timelines for incidents and support investigators by providing access to records and data.

· Assist with compliance activities, audits, and internal reviews to ensure ARI meets regulatory and accreditation standards.

Compliance & Regulatory Support

· Work closely with the Recruitment & Engagement Manager to ensure all radiologists are fully compliant prior to commencing reporting.

· Maintain up-to-date compliance records, including professional registration, appraisals, right-to-work checks, and mandatory training.

· Track and monitor radiologists' compliance status, highlighting any gaps and ensuring timely resolution.

· Liaise with radiologists and the Recruitment & Engagement team to collect, verify, and securely store compliance documentation.

· Support audits and internal reviews by providing accurate compliance evidence relating to radiologists' onboarding and ongoing practice.

· Escalate non-compliance issues to the Quality & Governance Manager and Recruitment & Engagement Manager promptly, ensuring risks are managed effectively

Cross-Team Collaboration

· Liaise with service delivery and clinical teams to ensure governance requirements are consistently met.

· Provide cover for other governance administrative functions when required.

· Contribute to continuous improvement initiatives within the department.

What people see in you:

· A positive attitude with a helpful and proactive approach to customer service

· A professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues

· A team player who is supportive, reliable and trustworthy

· A team player who is supportive, reliable and trustworthy/who gets stuck in and creates a positive atmosphere

· A person who naturally instils confidence in everyone they work with

· Someone who thrives on and is calm in challenging situations, working well under pressure

· A person who makes good decisions

· Someone who is approachable, dedicated and hardworking

· A passionate, dynamic and committed leader

· A great communicator at all levels, handling pressure

· A positive influence on their work

· A creative thinker

· A highly organised, detail-oriented, and professional individual.

· An effective communicator, both verbally and in writing.

· A proactive problem-solver who remains calm under pressure.

· A dependable and approachable team player who builds strong working relationships.

· Someone who instils confidence through accuracy, professionalism, and integrity.

You will:

Qualifications / Experience:

· Experience in office management and/or governance administration.

· Strong background in word processing, document control, and data management.

· Previous experience in a healthcare or governance environment (desirable).

· Previous experience in Compliance (Desirable)

Skills & Competencies:

· Excellent organisational and time-management skills, with the ability to prioritise effectively.

· Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook) and SharePoint skills.

· Ability to work with confidential information in line with GDPR and organisational standards.

· Strong attention to detail and ability to produce accurate reports and documentation.

· Flexible and adaptable, with the ability to multitask in a busy environment.

Working Conditions

· Office-based work .

· Ability to work under pressure and to deadlines.

· Commitment to uphold ARI values of safety, quality, integrity, and continuous improvement.

You have experience of:

· Using Microsoft packages and other IT systems

· Dealing with conflict situations in a calm and efficient manner

· Using effective communication skills with customers and the public

· Working with multi-skilled colleagues as part of a multi-disciplinary team

· Data protection and confidentiality laws

· Managing People