Waiter / Steward

2 days ago

Rajouri Garden Good Friends Colony Bhai Daya Singh Nagar DelhiNCR, India Gurmeet Kaur Anand Hospitality Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Role of a Steward/Waiter in the Café

1. Guest Service Duties

  • Warmly greet guests at the table and present the menu.
  • Answer guest queries about food, beverages, sheesha (if applicable), and make recommendations.
  • Take accurate orders (via KOT/POS system or directly into KDS).
  • Ensure special requests (allergies, spice level, Jain food, etc.) are noted and conveyed properly to the kitchen.
  • Serve food and beverages professionally (right plate to right guest, correct cutlery, correct sequence).
  • Regularly check guest satisfaction during the meal.
  • Handle complaints politely and escalate to the Captain/Manager if needed.
  • Suggest add-ons (starters, desserts, beverages) to increase average bill value.

2. Coordination & Communication

  • Act as the communication bridge between the guest and the kitchen/bar/sheesha team.
  • Inform captains about guest concerns or special guests (VIPs, regulars, big spenders).
  • Update kitchen/bar about the order status and pick up food promptly when ready.
  • Assist in smooth table turnover by coordinating with housekeeping and bussers.

3. Hygiene & Cleanliness

  • Maintain personal hygiene and follow grooming standards (uniform, clean hands, trimmed nails).
  • Keep the table setup neat (cutlery, napkins, glasses properly arranged).
  • Ensure the service area, trays, and side stations are always clean and stocked.
  • Follow food safety and hygiene protocols strictly.

4. Billing & Settlement

  • Present the bill politely and handle payments (if assigned) or coordinate with cashier.
  • Ensure no billing mistakes (double items, missed items).
  • Thank the guest and invite them to visit again.

5. Reporting & Discipline

  • Report daily to the Captain or Restaurant Manager.
  • Maintain punctuality and discipline (no phone use, no gossiping, always attentive).
  • Follow café's service SOPs (sequence of service, upselling points, complaint handling).

6. Daily Routine of a Steward

  1. Pre-opening: Grooming check, setup tables, refill cutlery, prepare service station.
  2. Service hours: Take orders, serve food/drinks, clear tables, upsell, assist captains.
  3. Closing: Help clean service area, return cutlery/glassware, report any issues (breakage, guest feedback).

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