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Manager - Telemarketing

2 weeks ago

Nagercoil, Tamil Nadu, India Panacorp Software Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview :

Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth. Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards.

Key Responsibilities :

Team Leadership :

  • Recruit, train, and mentor telecalling executives.

  • Set performance goals and monitor team achievements.

  • Conduct regular team meetings and provide constructive feedback.

Sales Strategy and Execution :

  • Develop and implement telecalling sales campaigns to meet targets.

  • Track and analyze sales data to identify trends and opportunities.

  • Collaborate with marketing teams to optimize lead generation efforts.

Customer Engagement :

  • Ensure excellent communication with customers to build trust and loyalty.

  • Address escalated customer concerns and resolve issues promptly.

  • Collect feedback to improve sales approaches and customer satisfaction.

Performance Monitoring :

  • Create performance dashboards and submit reports on team KPIs.

  • Identify gaps in performance and implement corrective actions.

  • Maintain call quality standards through regular call reviews.

Process Improvement :

  • Optimize telecalling scripts and workflows for better conversion rates.

  • Stay updated on industry trends and introduce innovative practices.

  • Ensure adherence to compliance and data protection regulations.