Solution Consultant L3

Overview:

The L3 Solution Consultant serves as a senior functional and technical expert within Extropy's Professional Services organization, providing strategic guidance, solution design leadership, and advanced problem resolution across client pods.

Building upon the foundation of the L2 role, the L3 Consultant operates as the final escalation point for complex issues, leads configuration design, drives process optimization initiatives, and ensures adherence to Extropy's delivery and governance standards.

This role acts as a bridge between solution architecture and delivery execution, ensuring that solutions are scalable, efficient, and aligned with client objectives and Extropy's best practices.

Key Responsibilities

Solution Design & Optimization

• Lead end-to-end solution configuration strategy and deployment planning for P2P/Finance automation projects.
• Review and validate configurations implemented by L1 and L2 teams to ensure alignment with business requirements and architectural standards.
• Identify system and process improvement opportunities, recommending design enhancements or automation strategies.
• Collaborate with Solution Architects to translate business objectives into functional and technical solutions.
• Support integration strategy development, including data flow mapping, API utilization, and cross-system dependencies.

Advanced Issue Resolution & Root Cause Analysis

• Serve as the final escalation point for complex or critical incidents across all client environments.
• Perform deep-dive analysis to identify root causes of recurring issues and propose long-term corrective actions.
• Oversee and validate fixes implemented by lower levels, ensuring accuracy, sustainability, and governance compliance.
• Drive proactive monitoring initiatives to minimize incidents and improve system stability.

Governance, Standards & Continuous Improvement

• Ensure all solutions, configurations, and documentation adhere to Extropy's governance and quality frameworks.
• Develop and maintain internal best practice templates, configuration standards, and troubleshooting guides.
• Participate in internal audits and compliance assessments to maintain service excellence.
• Contribute to Extropy's methodology evolution through continuous feedback and innovation.

Client Engagement & Strategic Support

• Act as a trusted advisor to client stakeholders, providing expert guidance on P2P process optimization, configuration strategy, and platform capabilities.
• Lead technical and functional discussions with clients during reviews, escalations, or improvement workshops.
• Support project scoping, change request evaluation, and effort estimation for enhancements.
• Collaborate with Project Managers and Architects to ensure timely, quality-focused delivery across engagements.

Mentorship, Leadership & Knowledge Sharing

• Mentor and guide L1 and L2 consultants on advanced configuration, issue resolution, and professional development.
• Conduct internal training sessions and lead enablement initiatives on new tools, methodologies, or platform capabilities.
• Review deliverables prepared by junior consultants, providing constructive feedback and direction.
• Foster a culture of knowledge sharing, collaboration, and technical excellence across pods.

Collaboration & Cross-Functional Alignment

• Partner with Solution Architects, Developers, and Technical Leads to ensure seamless alignment between functional and technical layers.
• Engage with Extropy's internal leadership team to provide insights on recurring client challenges, trends, and improvement opportunities.
• Support pre-sales and solution design discussions by providing domain and technical expertise where needed.

Qualifications and Experience Requirements

Required Experience

• 3–5+ years of experience delivering P2P/AP automation solutions in a consulting, implementation, or senior support role.
• Deep functional expertise across multiple Basware modules (e.g., AP Automation, Network, Purchasing, Insights, Integrations).
• Experience leading end-to-end implementations or major workstreams with minimal oversight.
• Track record of client leadership: running workshops, driving requirement sessions, advising stakeholders, and managing escalations.
• Background mentoring junior consultants, reviewing deliverables, and contributing to project governance.
• Strong experience conducting root-cause analysis, designing scalable solutions, and collaborating with technical teams.
• Demonstrated success in influencing customer decision-making and managing expectations.

Technical Skills

· Expert understanding of Procure-to-Pay (P2P) and Accounts Payable workflows, including integration with ERP systems.

· Advanced configuration expertise in Basware, Esker or similar solutions (e.g., Ariba, Coupa, Tradeshift).

· Deep understanding of data mapping, API frameworks, SFTP, and middleware integration concepts.

· Strong analytical and troubleshooting capabilities, including performance optimization and root cause diagnostics.

· Proficiency in using Asana, SharePoint, MS Office Suite, and other project documentation tools.

· Experience with automation scripting or SQL queries is a plus.

Soft Skills

· Exceptional problem-solving skills with the ability to navigate ambiguity and complexity.

· Strong leadership and coaching abilities for guiding L1 and L2 teams.

· Excellent client-facing communication, including facilitation of complex discussions.

· Strategic thinking with an ability to balance client needs, technical feasibility, and delivery governance.

· Confidence in decision-making, with calm handling of high-severity issues.

· Influential communication skills to align cross-functional teams.

Key Competencies

· Strategic thinker with the ability to align technical solutions to business objectives.

· Strong leadership, mentoring, and communication skills.

· Excellent analytical and diagnostic abilities for complex problem-solving.

· Proactive ownership mindset with focus on continuous improvement.

· Ability to manage multiple client environments with efficiency and composure.

· Consistent adherence to Extropy's governance, documentation, and delivery standards.

· Fluent in French, Spanish, or German in business conversations (nice to have)

Education Requirements

· Bachelor's degree in Information Systems, Business, Computer Science, Engineering, or related field preferred.

· Relevant P2P/AP automation training or Basware certification strongly preferred.

Work Arrangement

· Remote

· AM to 5 PM EST with flexibility working with global teams across multiple time zones.

Travel Requirements

· No travel is required.

Key Performance Indicators (KPIs)

• Quality and accuracy of end-to-end solution design and architecture alignment.
• Successful resolution of high-severity or complex escalations with minimal recurrence.
• Contribution to governance frameworks, best-practice assets, and internal IP.
• Client satisfaction scores related to L3-led workshops, build (sprint demos), and escalations.
• Reduction in repeat incidents across pods supported.
• Effectiveness of mentorship for L1/L2 consultants (measured through performance uplift, reduced escalations, etc.).

Progression Goal:

• Expand advanced design, technical strategy, and cross-platform integration expertise to progress into a Solution Architect role within 24–36 months by demonstrating architectural leadership, strategic client advisory capability, and organization-wide influence on delivery standards. ORDevelop advanced leadership, coaching, and delivery oversight skills to progress into a Team Lead role within 12–18 months by demonstrating consistent ownership of complex solutions, guiding L2/L3 consultants, and contributing to practice standards, quality frameworks, and cross-pod alignment.