Chat Voice

Roles and Responsibility

• Handle customer inquiries and resolve issues through chat and voice channels.
• Provide timely and effective solutions to customer complaints and concerns.
• Collaborate with internal teams to improve overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Meet performance targets and quality standards set by the company.
• Continuously update knowledge of products and services to provide accurate information to customers.

Job Requirements

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Excellent interpersonal and teamwork skills.
• Ability to adapt to changing situations and priorities.
• Competitive salary and benefits will be offered to the right candidate.