Escrow Assistant
1 week ago
About company
ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. ThoughtFocus innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences, and drive operating efficiencies. We do this through executional excellence and mitigating the risk of change. With headquarters in the U.S., the Company has more than 3,000 employees in locations spread across five countries. For more information, please visit the company website
Overview
The
Escrow Analysis & Servicing Specialist
is responsible for managing and analysing escrow accounts related to property taxes, homeowners' insurance, and other related payments in compliance with regulatory requirements. This role ensures accurate calculations, timely disbursements, and effective communication with borrowers, lenders, and internal teams.
Key Responsibilities:
Escrow Analysis:
- Conduct
annual and interim escrow analysis
to determine correct escrow payments and adjustments. - Review and validate
escrow account balances, shortages, and overages
to ensure compliance with RESPA (Real Estate Settlement Procedures Act) and investor guidelines. - Generate and distribute
Escrow Analysis Statements
to borrowers, explaining changes in escrow payments. - Identify and resolve
escrow shortages, surpluses, and miscalculations
promptly.
Escrow Servicing & Account Management:
- Process
property tax and homeowners' insurance payments
from escrow accounts in a timely manner. - Monitor
escrow disbursements
to prevent delinquencies and ensure payments are made accurately. - Coordinate with
tax authorities, insurance providers, and mortgage servicers
to resolve discrepancies and ensure compliance. - Address
borrower inquiries
related to escrow payments, analysis, and adjustments. - Handle
escrow account setups, modifications, and terminations
as needed.
Regulatory Compliance & Reporting:
- Ensure all
escrow activities comply with federal, state, and investor guidelines
(e.g., RESPA, CFPB regulations). - Maintain accurate
escrow account records
and prepare reports for audits and internal reviews. - Assist in
reconciliation of escrow accounts
and identify potential discrepancies.
Required Skills & Qualifications:
- Bachelor's degree in finance, Accounting, Business, or a related field
(or equivalent experience). - 3+ years of experience
in mortgage servicing, escrow analysis, or a related financial role. - Strong knowledge of
escrow regulations, mortgage servicing practices, and RESPA guidelines
. - Proficiency in
mortgage servicing software (e.g., MSP, Black Knight, FICS, or similar systems)
. - Excellent
analytical, problem-solving, and mathematical skills
. - Strong attention to detail and the ability to handle large data sets.
- Effective communication skills
to interact with borrowers, lenders, and third-party vendors. - Ability to
work independently and in a team-oriented environment
.
Preferred Qualifications:
- Experience with
property tax and insurance
processing within escrow accounts. - Knowledge of
investor guidelines (FHA, VA, Fannie Mae, Freddie Mac)
. - Background in
loan servicing, default management, or foreclosure
is a plus.
Working Conditions
- This position is primarily office-based,
- US shift hours, with flexibility required to meet deadlines or address urgent issues.
-
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