Engineering Manager

2 weeks ago


Hyderabad, Telangana, India Outreach Full time US$ 1,50,000 - US$ 2,00,000 per year

About the Team:

The Outreach Technical Support team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed support professionals that answer questions, address challenges and advocate for solutions that improve the Outreach customer experience.

The Role:

We are looking for a seasoned Engineering Manager to lead a team that will custom develop tools and enhance existing systems to create a more unified, AI-powered platform that empowers Outreach Technical Support Engineers (TSEs) to deliver excellent customer service at scale. This includes implementing AI tools that improve TSE efficiency, automate workflows, and integrate disparate tools into a unified interface. The ideal candidate will have a strong fullstack background to lead a talented team of frontend and backend engineers. You will be responsible for delivering high-quality software solutions, mentoring team members, collaborating with cross-functional stakeholders, and driving technical excellence across the Support and Engineering organizations. This role will be a part of the Support Leadership Team and work seamlessly with teams across the Product Development and Engineering (PDE) organization.

Your Daily Adventures Will Include:
  • Lead and manage a team of fullstack, backend, and frontend engineers.
  • Drive the design, development, and deployment of scalable web applications and services.
  • Provide technical guidance and mentorship to engineers, helping them grow in their careers.
  • Collaborate closely with support management, product managers, designers, and other stakeholders to translate business requirements into technical solutions.
  • Ensure timely and high-quality delivery of projects through effective planning, code reviews, and continuous improvements.
  • Define and enforce engineering best practices, coding standards, and development workflows.
  • Participate in architecture and design discussions and lead the adoption of modern technologies and tools.
  • Develop an understanding of the support team's processes and systems to identify opportunities to build tools that enhance TSE efficiency.
  • Integrate the most critical and commonly used tools into an integrated UI that gives TSEs a "single pane of glass" ticket experience.
  • Leverage AI to automate TSE workflows and enhance the customer experience.
  • Build a strong engineering culture based on ownership, collaboration, and innovation.
  • Conduct regular performance evaluations and help in career development planning for team members.
  • Establish OKRs and KPIs for the team and execute rigorously against the strategy to meet objectives and deliver excellent value.
  • Attract and retain a high-performance team by building a strong culture that fosters trust, collaboration, fun and achievement of long-term career goals.
Our Vision of You:
  • Minimum 12 years of total experience in software development, with strong hands-on experience in fullstack development.
  • Proven experience managing and growing engineering teams (frontend and backend).
  • Solid understanding of web technologies such as JavaScript/TypeScript, , , Python, Java, or similar.
  • Experience with modern backend frameworks and building RESTful APIs and/or GraphQL.
  • Strong understanding of cloud platforms (e.g., AWS, GCP, or Azure) and CI/CD practices.
  • Familiarity with Agile methodologies and project management tools (e.g., Jira).
  • Excellent communication and interpersonal skills with the ability to work across teams and functions.
  • Passion for building scalable systems and mentoring engineering talent.
  • Experience in fast-paced product/startup environments.
  • Experience working with and creating tooling for support ticketing systems, like Zendesk
  • Experience working with and integrating internal collaboration tools, like Slack and Jira, with support ticketing systems.
  • Familiarity with support processes and operations.

  • Account Manager

    4 days ago


    Hyderabad, Telangana, India Rotodyne Engineering Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionRotodyne Engineering Private Limited is a retailer of perforated sheets and power plant spares, located in Hyderabad, Telangana. The company specializes in providing high-quality engineering products essential for the efficient functioning of power plants. With a focus on innovation and customer satisfaction, we have established a solid...


  • Hyderabad, Telangana, India Nabhitha Engineering Pvt Ltd Full time ₹ 70,000 - ₹ 1,20,000 per year

    Job Title: Mechanical Design EngineerJob Summary:We are seeking a highly skilled and detail-oriented Mechanical Design Engineer to join our team. The role involves designing, developing, and testing mechanical systems and components to meet functional, performance, and safety standards. The ideal candidate should have strong proficiency in CAD software, a...

  • Planning Manager

    2 weeks ago


    Hyderabad, Telangana, India Navayuga Engineering Company Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Join NAVAYUGA ENGINEERING COMPANY LIMITED, a leading name in the highway, , Railways, Tunnels and bridge construction industry, as a Planning Manager. Our commitment to excellence and innovation drives us to deliver top-tier infrastructure projects across the nation. As a Planning Manager, you will play a crucial role in overseeing and coordinating project...


  • Hyderabad, Telangana, India AZAD ENGINEERING LIMITED Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're hiring aManager, New Product Introduction (NPI)to join our teamAre you a seasoned leader with 10+ years of experience in the aerospace industry? We're looking for a motivated and skilled NPI Manager to lead the launch of new aero engine products, from concept through production.You'll be a key player in coordinating cross-functional teams, ensuring...


  • Hyderabad, Telangana, India Icon Industrial Engineering Services Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Qualification: B.E / B.Tech. (Mechanical Engineering), or M.E / M.Tech.Experience: 10 to 15 years in experience in Engineering, EPC/EPCM projects (Fertilizer/Petrochemical/oil and gas plants)Software Proficiency: Proficient in PV-Elite, Ansys, Finite Element Analysis (FEA), 3D model review software, and AutoCAD.Responsibilities:Lead the Mechanical Department...

  • Engineering Manager

    3 weeks ago


    Hyderabad, Telangana, India Backbase Full time

    Job Description :As an Engineering Manager, you will lead and manage our engineering team to deliver successful projects for our clients. You will be responsible for overseeing project execution, managing and mentoring technical resources, and ensuring the on-time and on-budget delivery of high-quality solutions. Your role is pivotal in shaping the technical...

  • Engineering Manager

    6 hours ago


    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a skilled Engineering Manager with 5-9 years of experience to join our team at Park Hyatt Hyderabad in the Hospitality industry.Roles and ResponsibilityManage and oversee the engineering department for efficient operations.Develop and implement engineering strategies to enhance performance.Collaborate with cross-functional teams to achieve...

  • Engineering Manager

    2 days ago


    Hyderabad, Telangana, India Talent Worx Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The RoleWe are seeking a people first, delivery focused Engineering Manager to join our global team. As an Engineering Manager, you are responsible for building and evolving team culture and practice to support high performing engineering teams. You have a knack for managing people and process, providing clarity and creating an environment where Engineers...

  • Engineering Manager

    1 week ago


    Hyderabad, Telangana, India Veeva Systems Full time

    Job DescriptionVeeva Systems is looking for an Engineering Manager Test Automation who will contribute to the day-to-day delivery of mission-critical Vault applications. This is a hands-on position for delivering a quality test automation suite along with managing a team of talented and enthusiastic engineers who are remotely located.What You'll Do-...

  • Engineering Manager

    2 weeks ago


    Hyderabad, Telangana, India PureSearch Full time

    The client is on a mission transforming student transportation safety through cutting-edge technology and real-time automated enforcement. We're seeking an Engineering Manager to lead our platform modernization journey-from a legacy monolith to a modern, microservices-based Automated Safety Platform. As Engineering Manager, you will build and grow a...