Dir-Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Acquisition Experience team develops and manages critical platforms and services for new products being launched to support the next generation of customers across market segments. Join us and you could be a core part of this future, running software engineering teams developing against platform vision.

The successful leader will be expected to help structure the team optimally, determine the roles and responsibilities and working model, achieve productivity improvements and enhance Agile working practices, and lead the application and product roadmaps.

The Director will be expected to form a strong partnership within the team, and with the Product Owner, plus own performance management responsibilities for the assigned engineering team members.

American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver

innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team

Purpose of the Role:

To lead the development of next generation distributed acquisition platforms, aligning resources and delivery with business growth and diversification, while significantly improving product, engineering quality and cost-effectiveness. We expect the individual to be innovative and energetic with strong communications skills and a team player.

Responsibilities:

• Drive innovation and manage product development teams within a fast paced, agile environment.

• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics.

• Identify and implement strategies to attract and maintain a highly skilled and engaged workforce.

• Manage and/or lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives.

• Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps.

• Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps.

• Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance.

• Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases.

• Communicate to senior leaders regarding strategy direction and changes.

Minimum Qualification:

• Bachelor's degree in computer science, Computer Engineering, and/or comparable experience; advanced degree preferred

• Proven success delivering GenAI or automation-driven engineering platform at scale

• Hands-on experience with LLMs, RAG and agentic frameworks (LangChain or similar)

• Solid foundation in CI/CD, DevOps, observability and colud platforms

• Track record in platform engineering, delivery excellence and experimentation framework

• Strong expertise in JavaScript/TypeScript, , , REST/GraphQL APIs, SQL/NoSQL databases.

• Solid understanding of cloud platforms (AWS, GCP), containerization (Docker, Kubernetes), and microservices.

• Experience with marketing technology platforms (CDPs, A/B testing tools).

• Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases

• Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)

• Software engineering and development experience or a related job

• Experience in leading and managing software engineering teams, providing technical leadership and mentorship

• Experience in collaborating with senior stakeholders to drive software strategy and innovation

• Expertise in application design, software development, and automated testing

• Experience in distributed (multi-tiered) systems, algorithms, and relational databases.

• Architect and implement solutions that integrate with marketing platforms (A/B testing frameworks).Enable personalization, customer segmentation, and campaign optimization through tech stack enhancements.

• Partner with marketing teams to leverage data-driven decision-making and customer engagement tools.

• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories

• Experience in automation testing and documentation (i.e. automated, functional, and performance)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.