OTC Collections Expert

2 days ago

PimpriChinchwad, Maharashtra, India Fiserv Full time US$ 90,000 - US$ 1,20,000 per year

What does a successful Collections Expert do at Fiserv?

At Fiserv, a successful Collections Expert plays a pivotal role in our business-to-business collections efforts focused mainly on US clients. Collaborating with internal departments, this role ensures timely resolution of client invoicing disputes and drives effective communication with clients having past due receivables. By maintaining accurate records and striving to meet collection goals, the Accounts Receivable Specialist significantly contributes to the financial health and client satisfaction at Fiserv.

What you will do:

  • Manage business-to-business collections efforts primarily for US clients.
  • Oversee accounts receivables from initial contact to closure.
  • Review assigned worklists daily and take necessary actions on various client accounts.
  • Handle client invoicing disputes effectively.
  • Maintain regular contact with clients with past due receivables and resolve discrepancies in coordination with other departments.
  • Keep up-to-date notes in the system for all collections-related interactions via email or calls.
  • Support departments such as client management, billing, and cash applications with inquiries related to open AR or client deductions.
  • Provide appropriate notes for AR reviews with business owners.
  • Achieve assigned monthly, quarterly, and yearly goals in alignment with business requirements.

What you will need to have:

  • 3+ years of experience in accounts receivables, including business-to-business collections efforts.
  • 3+ years of experience with Power BI, SAP/S4 HANA, and MS Office (Excel, PPT, and Word).
  • 3+ years of experience managing O2C processes. Bachelors degree in accounting, finance, or a relevant field, and/or equivalent military experience.

What would be great to have:

  • 3+ years of advanced Excel knowledge with macro-building skills.
  • 3+ years of experience handling cross-functional tasks like Cash Applications, Billing, or PTP.

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