Senior Insights Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role will support our Client Services team working closely with the analytics team, Data Scientists, and Data Engineers in bringing data to life and influencing decisions to help deliver results. This role will require prior experience working through complex business problems with internal teams using a consultative approach. Additionally, the role would require excellent communications, presentation skills and be able to work with ambiguity and having the ability to define, think creatively, and to tackle problems.

What You'll do 

• Passionate story-telling and bring data to life through close partnership with key stakeholders.

• Become the subject matter expert in data, metrics, and reporting for the team. Help define and collaborate on recent trends and drive improvement.

• Work across the wider analytics team to ensure visions are aligning and coordinating roadmaps by working closely with other team members to enable and tracking progress appropriately.

• Explore new areas and opportunities in in data, processes, visualization, or other areas of the solution to expand and build holistic solutions.

• Work on projects end-to-end and directly with leadership and stakeholders.

• Deep dive in the data with special projects to perform analysis and thought leadership with data-driven insights to support strategic decisions.

• Convey through advanced analytical techniques into concise and persuasive insights and recommendations for audiences of all levels.

• Work closely with our call center team to understand metric sensitivity, financial benefits, time efficiency gains and optimizations and measurements of success indicators.

• Keep aligned to wider analytics teams, dashboarding, and analysis, to make sure we are maintaining consistency and awareness across teams.

What We're looking for 

• Graduate with 5+ years of work experience in a business environment with an analytics background.

• Relevant Master's degree with the combination of a Business degree or any of the following fields: Machine Learning or computer science, statistics, mathematics with strong understanding of business and ML.

• Understanding of Machine Learning models and techniques, advanced analytics and statistical methods to solve business problems.

• Very strong programming background and expertise in using SQL.

• Usage in Visualization tools, such as Tableau recommended.

• Ability to perform in a fast-paced environment and be able to handle ambiguity.

• Sharp focus on results and strong attention to detail.

• Excellent verbal and written communications and presentation skills.

• Experience working in Salesforce reporting.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for