Senior Technical Operations Analyst- EUC

We are seeking a dedicated and skilled End User Computing Specialist to join our dynamic IT team. The ideal candidate will be responsible for supporting the design, configuration, integration, and upgrade of existing and future technologies within the End User Computing and Collaboration disciplines. This role requires a proactive individual who can diagnose and resolve problems, manage relationships with team members and vendors, and contribute to the continuous improvement of our IT infrastructure

Key Responsibilities:

• Assist with Assignments: Support the design, configuration, integration, and upgrade of existing and future technologies within
• the End User Computing and Collaboration disciplines.
• Problem Resolution: Assist in problem diagnosis, initiate problem resolution, and provide ongoing support for new technology
• deployments and upgrades.
• Relationship Management: Work effectively with team members, vendors, and contractors to deliver technical solutions,
• ensuring service level commitments and project timelines are maintained.
• Learning and Development: Learn from senior team members and contribute to the development of peers by sharing
• knowledge and best practices.
• Collaborative Projects: Collaborate with team members to ensure project activities are aligned with architectural objectives.
• Performance Monitoring: Utilize performance data and historical metrics to assist in planning for growth needs, upgrades,
• migrations, optimizations, and new implementations.
• Technical Support: Provide technical support and troubleshooting for end-user computing devices and collaboration tools.
• System Maintenance: Perform regular maintenance and updates to ensure optimal performance and security of end-user
• computing systems.
• Documentation: Maintain accurate documentation of design documents, diagrams, engineering specifications, build changes,
• models, troubleshooting and support guides, systems metrics, and overall project information
• Training Shifts: Your work schedule may be adjusted to coincide with other team members' shifts during cross-training or
• Onboarding sessions. This ensures a more effective learning and collaborative environment.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in end-user computing and collaboration technologies.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with performance monitoring tools and techniques.

Preferred Skills:

• OS Compliance, Management, and Upgrade: Windows/macOS
• Endpoint Management and Automation
• Endpoint Privilege Management: Maintenance, support, and upgrade
• BeyondTrust Remote Support (Bomgar): Maintenance, support, and upgrade
• File Servers/Shared Drives/DFS/File Replication
• Print Servers / Managed Print Services / Badge Printers / Uniflow
• Web Browsers Management: Microsoft Edge
• PowerShell / BASH Scripting
• Power BI / Reporting / Analytics
• Client Tools: Office 365 apps, Adobe, Java, misc. productivity applications
• Applications and Patch Management: Intune/JAMF
• AD/AAD, GPOs, Device Control, Enterprise Control, Compliance, Audits
• Vulnerability Assessment and Deduction

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology