Roadside Assistance Associate

4 days ago

Mohali, Punjab, India LocaliQ Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Job Summary:

We are seeking a proactive and dependable Roadside Assistance Executive to support our U.S.-based trucking operations. The role involves coordinating timely support for drivers during breakdowns, accidents, or ELD-related issues to ensure smooth and safe fleet operations.

Key Responsibilities:

  • Provide 24/7 roadside assistance support to U.S. drivers via phone, chat, or tracking systems.
  • Coordinate with repair vendors, towing companies, and maintenance teams to resolve on-road issues efficiently.
  • Monitor and manage ELD (Electronic Logging Device) compliance and provide troubleshooting support to drivers.
  • Maintain accurate records of incidents, resolutions, and vendor communications in the internal system.
  • Ensure timely escalation of critical issues to supervisors or fleet managers.
  • Support drivers with route guidance and ensure minimal downtime.
  • Follow up on repair completion and maintain strong vendor relationships.

Required Skills & Qualifications:

  • Minimum 1 year of experience in roadside assistance, dispatch, or logistics operations (preferably for U.S. trucking).
  • Excellent communication skills (spoken and written English).
  • Strong problem-solving and multitasking abilities under pressure.
  • Familiarity with dispatch tools, GPS tracking, and CRM/ticketing systems.
  • Willingness to work in rotational shifts to support U.S. time zones.

Job Types: Full-time, Permanent

Pay: ₹8, ₹35,044.68 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Application Question(s):

  • Have you worked on ELD?

Experience:

  • US Logistics: 1 year (Required)

Work Location: In person

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