Manager, Field Reporting Build

What you will do

In this vital role the Manager, Field Reporting Build & Development, OBU / RDBU will be responsible for the full lifecycle of report development from identifying business needs through requirements elicitation, to designing and delivering robust, performant, fit-for purpose reporting solutions, to operations and support. This individual will oversee both front-end builds (dashboards, visualizations, reports, data user interfaces) and back-end builds (data models, pipelines, and integrations), ensuring scalable, reliable, and user-centric reporting. Furthermore, they will oversee operations and support of our reporting solutions ensuring data is available, up-to-date, and accurate. As a key member of Amgens Field Data & Reporting team, this role ensures that reporting platforms deliver actionable insights that empower decision-making across our US field sales teams.

Responsibilities

Report Build & Development

• Design, build, and maintain dashboards, reports, and visualizations in Tableau (primary) and other BI and data/reporting platforms
• Or, where applicable, lead the build and support of dashboards, reports, and visualizations in partnership with our Amgen Technology teams
• Design and/or develop data models, pipelines, and integrations to support scalable reporting solutions
• Partner with business stakeholders to translate requirements into technical specifications and deliverables
• Ensure reports are intuitive, accurate, and optimized for performance
• Practice a user-centered approach to design, ensuring report design and techniques are tailored to the workflows of our US field sales representatives
• Designs and builds for consistency at scale, leveraging reusable data models, reusable metrics, etc. across our data and reporting solutions

Business Needs & Fit-for-Purpose Reporting

• Work with stakeholders to uncover true business needs, challenging assumptions when necessary to ensure reports deliver meaningful insights
• Design fit-for-purpose solutions that align with user needs while adhering to enterprise data and reporting standards
• Actively solicit feedback to improve usability, adoption, and business impact of reporting solutions

Ops & Reliability

• Manage the operational aspects of reporting platforms, ensuring high availability, performance, and security
• Implement monitoring and maintenance processes to proactively address issues and address appropriately
• Support DevOps practices for continuous improvement, including version control, automated testing, and deployment
• Ensure data pipelines and reporting solutions are robust, resilient, and aligned with enterprise technology standards

Data Quality & Governance

• Conduct data validation and quality assurance checks to ensure accuracy and trust in reports
• Partner with data governance teams to enforce consistent metric definitions and reporting standards
• Maintain documentation for design standards, report logic, rule and metric definitions, data models, and operational processes
• Continuously assesses usage and purpose, making sure that data and reports fit current business needs

Innovation & Continuous Improvement

• Explore and implement new BI features, visualization techniques, and automation opportunities
• Benchmark reporting practices against industry standards and propose improvements
• Act as a thought leader on how reporting and analytics can evolve to meet future business needs

Stakeholder Partnership

• Act as a trusted advisor to business stakeholders on reporting solutions and best practices
• Collaborate with cross-functional partners and stakeholders to ensure end-to-end alignment from data ingestion to report delivery
• Support adoption of self-service reporting capabilities where appropriate

Basic Qualifications

• Masters degree & 8+ years of experience in Analytics, Data, and Reporting
• Bachelors degree & 10+ years of experience in Analytics, Data, and Reporting

Preferred Qualifications

• Technical & BI Expertise
• Advanced experience in Tableau (preferred) or other mainstream BI platforms (Power BI, Qlik, etc.), with demonstrated ability to design and deliver scalable dashboards and reports
• Strong background in SQL and database management, with experience building data models, ETL pipelines, and integrations
• Familiarity with
• Familiarity with cloud data platforms (Databricks, AWS, etc.) and DevOps practices
• Understanding data visualization best practices, including usability, performance optimization, and storytelling with data
• Proven ability to design flexible, scalable data models and reports that can be easily adapted to future business needs with minimal rework

• Knowledge of modern BI design principles with a focus on speed and efficiency, ensuring reports are optimized to deliver critical insights within seconds, enabling seamless use in the fast-paced life of a field representative

• Business Partnership & Needs Analysis

• Proven ability to engage with business stakeholders to uncover true reporting needs versus stated requests
• Strong consulting mindset able to recommend the right solutions, prioritize effectively, and balance short-term asks with long-term strategy

• Experience in designing reporting solutions that deliver measurable business value

• Ops & Governance

• Experience with DevOps practices such as version control, automated testing, deployment pipelines, and monitoring
• Track record of ensuring report reliability, uptime, and performance in production environments

• Knowledge of data governance and metric standardization, with the ability to enforce consistency across platforms

• Collaboration & Communication

• Excellent communication skills, able to translate technical solutions into clear, actionable insights for business users
• Proven ability to collaborate cross-functional teams and stakeholders to deliver end-to-end solutions

• Strong influencing skills to drive adoption and alignment across diverse stakeholders

• Industry & Domain Knowledge

• Experience working with commercial data sets in Bio/Pharmaceutical industry preferred (e.g. sales, claims, CRM data, Patient Hub data, Filed Force Effectiveness metrics)
• Experience in working in the Oncology or Rare Disease Therapeutic Areas is ideal

• Familiarity with field sales reporting, commercial operations, and/or customer engagement models and analytics

• Leadership & Other Qualifications

• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment

• Strong problem-solving and critical thinking skills with a proactive mindset
• Demonstrated commitment to continuous improvement, innovation, and operational excellence