Transportation Representative, Transportation Representative

5 days ago

Mumbai, Maharashtra, India Amazon Full time ₹ 6,00,000 - ₹ 12,00,000 per year
DESCRIPTION

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements
BASIC QUALIFICATIONS
  • Qualitative Requirements
  • Ø Graduation in any specialization from a recognized university.
  • Ø Excellent communication skills (written and verbal).
  • Ø Ability to communicate correctly and clearly with all customers
  • Ø Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ø Ability to concentrate – follow customers issues without distraction to resolution
  • Ø Work successfully in a team environment as well as independently
  • Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Ø Excellent typing skills
  • Ø Demonstrates an ability to successfully navigate websites
  • Ø Demonstrates a proficient knowledge of email applications
PREFERRED QUALIFICATIONS
  • *Logistics background and Experience in similar role
  • * Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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