
Hiring For INT. VOICE Profile/NOIDA
3 days ago
Greetings from KVC CONSULTANTS LTD.
Hiring for IT MNC for Customer Support Executive
NOIDA- SECTOR 81, SECTOR 135, SECTOR 62
Candidates residing in Delhi NCR may apply for the same & outstation candidates need to relocate.
WE HAVE TWO LOBS OPEN ----
Process 1 -- International Semi Technical Analyst - UPSELLING/ CROSS SELLING PROFILE
Process 2-- International Voice Customer Support Executive-- UPSELLING/ CROSS SELLING PROFILE
Eligible:- UG/GRADS WITH MIN. 6 MONTHS EXP IN INTERNATIONAL BPO
Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role.
( Excellent English Communication skills mandatory for both the profiles)
Salary- Upto 4 LPA plus Other perks and benefits for FRESHERS
Salary- Upto 4.90 LPA plus great incentives for INT CUST SUPPORT UPSELLING PROFILE
( DEPENDING ON EXP)
Salary- Upto 5.00 LPA for INT CUST SUPPORT PROFILE ( DEPENDING ON EXP)
5 days working / Both Side Cabs available / rotational shifts
Roles and Responsibilities in an International Voice Customer Support Process BPO---
Customer Interaction:
Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Adherence to Scripts:
Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
Adapt communication style to fit the customers needs while maintaining service standards.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
- Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-
or WA with resume and profile interested & location .
SOMYA
DEVIKA
MEHVISH
RIYA
REGARDS
HR RIYA
#KVC CONSULTANTS LTD
#NO PLACEMENT CHARGES
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