Hiring For INT. VOICE Profile/NOIDA

4 days ago

Delhi Gurugram NCR Noida, India KVC CONSULTANTS LTD Full time ₹ 4,00,000 - ₹ 4,90,000 per year

Greetings from KVC CONSULTANTS LTD.

Hiring for IT MNC for Customer Support Executive

NOIDA- SECTOR 81, SECTOR 135, SECTOR 62

Candidates residing in Delhi NCR may apply for the same & outstation candidates need to relocate.

WE HAVE TWO LOBS OPEN ----

Process 1 -- International Semi Technical Analyst - UPSELLING/ CROSS SELLING PROFILE

Process 2-- International Voice Customer Support Executive-- UPSELLING/ CROSS SELLING PROFILE

Eligible:- UG/GRADS WITH MIN. 6 MONTHS EXP IN INTERNATIONAL BPO

Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role.

( Excellent English Communication skills mandatory for both the profiles)

Salary- Upto 4 LPA plus Other perks and benefits for FRESHERS

Salary- Upto 4.90 LPA plus great incentives for INT CUST SUPPORT UPSELLING PROFILE

( DEPENDING ON EXP)

Salary- Upto 5.00 LPA for INT CUST SUPPORT PROFILE ( DEPENDING ON EXP)

5 days working / Both Side Cabs available / rotational shifts

Roles and Responsibilities in an International Voice Customer Support Process BPO---

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Adherence to Scripts:

  • Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

  • Adapt communication style to fit the customers needs while maintaining service standards.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

SOMYA

DEVIKA

MEHVISH

RIYA

REGARDS

HR RIYA

#KVC CONSULTANTS LTD

#NO PLACEMENT CHARGES

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