Product Director

We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About the Job:

We are seeking an experienced Product Director to lead our VeriTouch Financial CRM solution, built on Microsoft Dynamics 365 and the Power Platform . The ideal candidate will have extensive experience delivering CRM solutions within the Financial Services industry, coupled with a deep understanding of Customer Engagement , Customer Onboarding , Sales , and Customer Service concepts, and their applications in Financial Services. This role involves envisioning, prioritizing, and developing the features and functions of the VeriTouch product to meet the needs of both customers and internal stakeholders.

What you will be doing:

• Product Leadership : Lead the product team and establish the product vision. Prioritize tasks to ensure alignment with customer and stakeholder needs. Direct reports include Business Analyst , Quality Assurance , Product Engineering , and UI/UX teams .
• Strategic Roadmap : Develop and maintain a product roadmap that aligns with company goals and objectives.
• Feature Definition : Define and prioritize product features based on business requirements, customer feedback, and project delivery team inputs.
• Guiding Vision : Create a clear product vision and goals to guide product team and stakeholders.
• Backlog Prioritization : Manage and prioritize the product backlog, ensuring that tasks deliver maximum business and customer value.
• Agile Collaboration : Actively participate in Agile/Scrum ceremonies, including sprint planning, reviews, and retrospectives, to provide feedback, accept deliverables, and adjust the product backlog as needed.
• Stakeholder Communication : Serve as a bridge between product teams and stakeholders, ensuring clear understanding of product vision and requirements across all parties.
• Documentation and Assets : Oversee the creation and maintenance of product assets, including functional requirements, test cases, implementation guides, user guides, trainings and others.
• Market Research : Conduct market research and competitive analysis to identify new product opportunities and improvements for existing products.
• Performance Monitoring : Monitor and analyze product performance metrics to identify areas for enhancement.
• Sales Support : Provide guidance and support to sales and pre-sales teams, including defining sales plans and articulating the products value proposition to customers.
• Project Support : Collaborate with professional services teams to support projects implementing the product.
• Customer Success Collaboration : Assist the customer success team with roadmap presentations, obtaining product feedback, and providing pre-sales support for product features.
• Industry Engagement : Attend sales meetings, pre-sales discussions, and marketing events as required.
• Technology Application : Assess emerging technologies and their applicability to business needs.
• Business Cases : Prepare business cases in collaboration with stakeholders and oversee their implementation with the development team.

What we are looking for:

• Experience : 15+ years of experience in software product development and solution delivery within the Banking and Financial Services industry, leveraging Microsoft Dynamics 365 and the Power Platform.
• CRM Expertise : Proven track record of delivering CRM solutions with a strong understanding of Customer Engagement , Customer Onboarding , Sales , Customer Service , and Marketing concepts in Financial Services.
• Collaboration Skills : Exceptional ability to collaborate with executive leadership, internal teams, and external partners/agencies to develop and execute cohesive strategies.
• Team Leadership : Demonstrated experience successfully managing product teams and delivering impactful solutions.
• Regulatory Knowledge : Deep understanding of regulatory frameworks and compliance requirements in the banking industry.
• Agile Methodology : Expertise in Agile/Scrum methodologies; certifications such as PMP and ITIL are advantageous but not mandatory.
• Communication : Excellent written and verbal communication skills, with the ability to work effectively in cross-functional teams.