Professional Services Engineer
16 hours ago
Roles and Responsibilities:
- Receive Jira tickets from Professional Services containing eInvoice specifications, data feed requirements, error handling rules, or integration notes
- Build end-to-end eInvoice configurations, including spec creation, preprocessing rules, error conditions, special cases, and file-handling logic
- Create and validate email notifications for eInvoice workflows and ensure file delivery paths, schedules, and naming conventions are correct
- Develop and configure all standard ServiceChannel data feeds (Location, Location Notes, User, Asset, PO/Work Order feeds)
- Review and correct file structure issues across XML, JSON, CSV, TXT, and other supported formats
- Support webhook setup, event triggers, and API-based workflows as part of project requirements
- Work with Professional Services, DevOps, and Engineering to identify defects, configuration gaps, and system-side irregularities
- Participate in technical review sessions with PMs, Senior PMs, and Technical Consultants to confirm scoping accuracy
- Identify technical improvements, automation opportunities, and recurring issues across eInvoice and data feed builds
Skill and Qualification Requirements:
- English proficiency
- Strong understanding of integrations, data structures, file processing, and SaaS technical workflows
- 3+ years experience in a technical support, data engineering, or integration-focused role
- Working knowledge of XML, JSON, CSV, TXT formats
- Experience with API fundamentals, webhooks, authentication, and event-driven workflows
- SQL literacy (ability to query, validate, and audit data issues)
- Advanced Excel skills
- Strong documentation skills
- Ability to manage multiple concurrent builds and technical tasks
- Jira, Confluence, and internal CRM experience
Tools and Systems Used:
- Excel
- Jira
- Confluence
- Slack
- AWS S3 / Log Monitoring
- Postman or API tester
- Microsoft Suite & Teams
- VCROM
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