International Voice Customer service AirBNB
2 weeks ago
Key Responsibilities:
- Handle inbound and/or outbound customer inquiries via voice calls for international Airbnb users (guests and hosts).
- Provide comprehensive support for various Airbnb-related topics, including bookings, reservations, account management, issue resolution, and general platform guidance.
- Assist users with troubleshooting common platform issues and navigating the Airbnb website/app.
- Resolve customer complaints and conflicts professionally and efficiently, aiming for a high level of customer satisfaction.
- Document all customer interactions, issues, and resolutions accurately and thoroughly in the system.
- Adhere to process guidelines and service level agreements (SLAs) for quality and efficiency.
- Collaborate with team members and escalate complex cases to specialized teams when necessary.
Background & Skills:
- Any Graduate or Undergraduate degree.
- Minimum of 1 year of mandatory experience in an International Voice customer service process.
- Excellent English communication skills (verbal) with clarity, fluency, and a professional phone manner suitable for international customer interaction.
- Strong active listening and problem-solving abilities.
- Empathy and patience to understand and address customer concerns effectively.
- Basic computer proficiency and ability to navigate multiple systems and tools efficiently.
- A customer-centric approach with a strong focus on delivering positive customer experiences.
- Flexibility to work in rotational shifts and offs as per process requirements.
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Gurgaon, Haryana, India Br Placements New Delhi Full time ₹ 37,000 - ₹ 5,00,000 per yearInternational Voice customer service for AirBNB Process For Gurgaon locationAny grad/UG with min 1 year international voice experience with Excellent communication skills can applysalary-upto 5 lpa+incentivesCall or WhatsApp on Required Candidate profile5 days workingRotational shift and offBoth side cab+mealWork from office
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