International Voice Customer service AirBNB

2 weeks ago

Gurgaon, Haryana, India Br Placements New Delhi Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Job Description

Key Responsibilities:

  • Handle inbound and/or outbound customer inquiries via voice calls for international Airbnb users (guests and hosts).
  • Provide comprehensive support for various Airbnb-related topics, including bookings, reservations, account management, issue resolution, and general platform guidance.
  • Assist users with troubleshooting common platform issues and navigating the Airbnb website/app.
  • Resolve customer complaints and conflicts professionally and efficiently, aiming for a high level of customer satisfaction.
  • Document all customer interactions, issues, and resolutions accurately and thoroughly in the system.
  • Adhere to process guidelines and service level agreements (SLAs) for quality and efficiency.
  • Collaborate with team members and escalate complex cases to specialized teams when necessary.

Background & Skills:

  • Any Graduate or Undergraduate degree.
  • Minimum of 1 year of mandatory experience in an International Voice customer service process.
  • Excellent English communication skills (verbal) with clarity, fluency, and a professional phone manner suitable for international customer interaction.
  • Strong active listening and problem-solving abilities.
  • Empathy and patience to understand and address customer concerns effectively.
  • Basic computer proficiency and ability to navigate multiple systems and tools efficiently.
  • A customer-centric approach with a strong focus on delivering positive customer experiences.
  • Flexibility to work in rotational shifts and offs as per process requirements.

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