Senior Systems Engineer

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

Reporting to Senior Manager, Enterprise Systems, the Systems Engineer will possess hands-on experience with administration and customization of Middleware applications support and will be responsible for the maintenance, development, and operations of Middleware application support for all line of business products.  The candidate should be experienced in working in a diverse development environment supporting an enterprise application and will provide strategy and technical insight in designing and supporting Middleware application support for all business products and applications while aligning to Middleware software best practices. The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements.

Responsibilities & Deliverables:

Your deliverables as a systems engineer will include, but are not limited to, the following:

• Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation

• Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.

• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.

• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services.

• Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.

• Updates & maintains a comprehensive testing protocol for the system instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

• Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.

• Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system's tracking system.

• Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production

• Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap 

Required Experience:

• 5 + years total IT experience

• Experience with the standard Unix/Linux and Windows environment and interfaces.

• Experience with AMQ/IBM MQ

• Proficient with Apache, Weblogic/Jboss, Tomcat

• Experience with IBM Sterling Connect Direct is a plus

• Experience with cloud infrastructure is a plus

• Scripting using ant, perl, shell, cmd, Powershell is a plus

• Familiarity with communication protocols such as FTP, SSH, and SSL. 

• SSL Public, Private key certificate knowledge, PGP, Regular expressions are plus.

• Familiarity with the Fed, TCH, SWIFT Network, SNL and HSMs are a plus

• Strong written and oral communication skills.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra