Telecaller Cum Computer Operator

2 weeks ago

Chandni Chowk Kolkata, India F5 Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Customer Assistance:

Greet and assist customers in selecting suitable computers, laptops, accessories, and software.

Explain product features, specifications, and compatibility based on customer needs.

2. Sales & Billing:

Handle retail sales transactions accurately using POS or billing software.

Achieve monthly and quarterly sales targets set by management.

3. Product Knowledge:

Stay updated with the latest trends in IT products, hardware, and software.

Provide demonstrations of computers, peripherals, and related products.

4. Inventory Management:

Maintain stock levels, update inventory records, and report shortages.

Assist with ordering and receiving goods from suppliers.

5. After-Sales Support:

Handle basic troubleshooting, product exchanges, and warranty claims.

Coordinate with the technical/service team for customer issues.

6. Store Maintenance:

Ensure products are displayed neatly and price tags are updated.

Maintain cleanliness and organization of the retail area.

7. Customer Relationship Management:

Build long-term customer relationships and encourage repeat business.

Manage inquiries via phone, WhatsApp, or email professionally.

8. Reporting:

Prepare daily sales and stock reports.

Provide feedback on fast-moving and slow-moving items.

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