Customer Care Executive

2 weeks ago

Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • To Attend the inbound calls of customers process the queries & requests to customer's satisfaction

  • To identify and convert the opportunities for cross selling (banking product) on customer's call

  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

  • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

  • Complete the logs specified by the process (End-of-day target)

  • Adherence to Information Security norms & quality process norms.

  • To be aware of and comply with any updates about the process

  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Preferred candidate profile

  • Graduate

  • Preferably 0-2 years with in customer service role - Understanding of call center industry an advantage

  • Excellent communication skills – Verbal & Written

  • Flexible to work 24/7 (For Females: 8AM till 8PM) including Sunday/holidays

  • Flexible to get scattered 8 Week Offs in a month with 9hours shift

  • Good listening skills and strong communication abilities.

  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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