Field Collection Executive

2 days ago

Tatya Tope Nagar Kanpur, India Supercloud Private Limited Full time ₹ 3,50,000 - ₹ 6,50,000 per year

Position: Loan Recovery Agent

Location: Entire Kanpur Region

Industry: Automobile Finance (3-Wheeler Segment)

Reports To: Branch Manager/Recovery Manager

Role Summary:

The Loan Recovery Agent is responsible for ensuring timely collection of overdue payments from customers who have availed loans for purchasing 3-wheelers. The role requires excellent communication skills, negotiation abilities, and a strong understanding of recovery processes to maintain healthy cash flow and minimize delinquencies.

  • Key Responsibilities: Debt Recovery: Contact customers with overdue payments through phone calls, visits.
  • Educate customers on the consequences of default and the importance of maintaining a positive credit history.
  • Customer Relationship Management: Maintain a professional and respectful approach when dealing with customers.
  • Field Visits: Conduct field visits to customer locations to assess and recover overdue amounts.
  • Verify customer details and ensure accurate documentation during recovery visits.
  • Coordinate with local authorities or collection agencies, if required, to facilitate recovery.
  • Escalate cases of persistent defaults or disputes to the Recovery Manager for further action.
  • Adhere to ethical standards and maintain confidentiality of customer data.
  • Key Skills and Qualifications: Educational Background: Graduation mandatory. Additional certifications in finance or collections are a plus.
  • Experience: Minimum 1-2 years of experience in loan recovery, collections, or a related field, preferably in the automobile sector.
  • Skills: Strong communication and interpersonal skills.
  • Negotiation and persuasion abilities.
  • Basic understanding of financial processes and loan recovery techniques.
  • Proficiency in using mobile apps or software for tracking and reporting.
  • Other Requirements: Willingness to travel extensively for field visits.
  • A valid driving license (if required).

Benefits:

  • Competitive salary with recovery-based incentives.
  • Travel allowances and other perks as per company policy.
  • Opportunities for growth within the organization.

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