Systems Engineer

What's The Role
Join Shell's Cloud Native Engineering team as a Systems Engineer and help build the next-generation software engineering platform that powers Shell's digital future. You'll work with cutting-edge open-source technologies and collaborate with reliability engineers and development teams to enhance product performance, system reliability, and operational excellence across the organization.

In this role, you'll design and automate operational workflows, conduct architecture reviews, troubleshoot complex outages, and improve monitoring and observability. You'll also define service level objectives and agreements for critical systems while driving scalability and efficiency. Our tech stack includes Azure Native, Terraform, Vault, Jenkins, Docker, AKS, Prometheus, Grafana, Elastic, Moogsoft, Aqua Wave, Palo Alto products, and more – giving you the opportunity to work on large-scale systems with real impact.

What You'll Be Doing

• Collaborate with Application Engineers across US, Europe, and India to deliver world-class services.
• Partner with development teams to design, architect, and implement systems for improved reliability, performance, efficiency, and scalability.
• Ensure key services are monitored, measured, and alerting appropriately.
• Automate deployment and configuration processes; develop reliability tools and frameworks for engineering teams.
• Share on-call duties for critical systems, lead incident response, and conduct no-blame post-mortems.
• Drive operational efficiencies: capacity planning, configuration management, performance tuning, monitoring, and root cause analysis.
• Provide infrastructure expertise and guide development teams in effective usage.
• Lead capacity planning and growth preparedness.
• Manage Windows/Linux environments: deployments, migrations, upgrades, patching, access management (Cloud & Active Directory), application support, agent remediation, business continuity, and disaster recovery.
• Design Azure foundational components (VNET, Blob storage, instances, functions, networking).
• Work on Azure Disk, Resource Monitoring, Automation, Runbook, Backup & Restoration.
• Troubleshoot Azure Virtual Network Gateway and ExpressRoute.
• Implement cost management, billing, resource utilization, and availability sets.
• Create architecture diagrams and demonstrate Azure features.
• Administer and provide operational support for Azure environments; develop technical standards for Microsoft Azure platforms.
• Engineer, configure, maintain, and troubleshoot Windows Servers and related technologies.
• Manage planned and emergency changes per defined change control processes.
• Hands-on experience with cloud infrastructure and Linux/Windows OS administration.
• Own incidents/requests/problems in ServiceNow, perform troubleshooting, and handle user escalations.

What You Bring

• 2+ years of hands-on experience with Azure Cloud, ITIL processes, and Windows/Linux operating systems
• Bachelor's or Master's degree in Computer Science or a related technical field
• Strong knowledge of ITIL practices including incident, problem, configuration, and change management
• Expertise in cloud networking and next-generation security services
• Proven ability to provision, configure, and maintain Azure infrastructure with a deep understanding of services, platforms, and their limitations
• Proficiency in Python, Go, PowerShell, and scripting languages for building automation tools, monitoring solutions, and efficiency frameworks
• Extensive experience with Azure and other cloud services
• Hands-on skills in customizing cloud components and working with tools such as Azure DevOps, GitHub Actions, Jenkins, Terraform, Grafana, Kibana, Docker, Kubernetes, and GitHub
• Solid understanding of large-scale distributed systems including multi-tier architectures, application security, monitoring, and storage
• Familiarity with DevOps principles and Agile methodologies such as SAFe and Scrum
• Willingness to work on rotational shifts and be on-call during weekends, typically twice a month

What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.