Fleet Lead

Designation: Fleet Lead

Location: Site-Level (Assigned Projects / Clusters)

Reporting To: Cluster Operations Manager (COM)

Span of Control: 12-15 Vehicle-Driver Units

Role Overview

The Fleet Lead (FL) is the execution captain at the site level and the primary driver performance enforcer.

Responsible for pushing drivers, tracking daily trip performance, resolving grievances, ensuring vehicle readiness, and maintaining SLA discipline, the FL directly drives EMPHORIAs operational reliability, client satisfaction, and revenue targets at the ground level.

This role acts as the bridge between drivers, COMs, and CommandNet-powered control systems, ensuring planned trips 98%, vehicle uptime 95%, and idle time 30 mins.

Key Objectives

• Achieve planned vs actual trips 98% across assigned vehicles daily.
• Maintain driver readiness 97% to ensure zero missed trips.
• Ensure vehicle uptime 95% through proactive monitoring and escalation.
• Enforce discipline, punctuality, and SLA compliance for all drivers under supervision.
• Serve as the first escalation point for on-ground operational issues, ensuring seamless trip execution.

Roles & Responsibilities

A. Driver Performance Management

1. Drive assigned drivers daily to achieve planned trips per vehicle 98% adherence.
2. Motivate, guide, and discipline drivers to maintain punctuality and SLA alignment.
3. Monitor real-time driver behavior using CommandNet dashboards and GPS tracking.
4. Ensure drivers follow allocated routes, timings, and delivery instructions without deviation.
5. Maintain constant engagement with drivers to build loyalty and reduce attrition.

B. SLA Adherence & Site-Level Discipline

1. Enforce strict compliance with client Service Level Agreements (SLAs).
2. Ensure every driver reports on time, trips are launched on schedule, and deliveries meet client deadlines.
3. Escalate SLA breach risks immediately to COM and MO for corrective measures.
4. Handle minor disputes on-site to ensure uninterrupted operational flow.

C. Vehicle Readiness & Uptime Control

1. Conduct daily readiness checks on each assigned vehicle, including:

2. Fuel levels

3. Tyre condition
4. Lights, brakes, and safety compliance

5. Validity of insurance, permits, and documents

6. Proactively identify potential mechanical failures and coordinate with COM for preventive maintenance.

7. Escalate urgent breakdowns immediately to COM and MO for quick replacement or repairs.
8. Ensure minimum 95% operational fleet availability through tight vehicle health monitoring.

D. Driver Grievance Management & Engagement

1. Maintain direct relationships with drivers to manage personal and operational issues.
2. Identify early signs of dissatisfaction and work with CM and COM to prevent driver attrition.
3. Assist CM in rolling out driver incentive schemes, insurance enrollments, and welfare programs at site level.
4. Support onboarding and orientation for new drivers within the assigned fleet.

E. Reporting & Coordination

1. Submit daily site performance reports to COM, including:

2. Trips planned vs achieved

3. Idle time per vehicle
4. Driver attendance & absenteeism
5. Vehicle breakdown logs

6. SLA exceptions & client escalations

7. Coordinate with COM, CM, and MO for backup driver deployment during absenteeism or last-minute cancellations.

8. Collaborate with LFP to ensure trip-related payouts, penalties, and incentives are accurately processed.

Decision-Making Authority

• Approves daily driver allocations and shifts for assigned fleet.
• Resolves minor site-level disputes between drivers and clients/vendors.
• Authorizes immediate escalation of vehicle breakdowns to COM and MO.
• Recommends driver penalties or incentives based on performance KPIs.

Skills & Competencies Required

• Execution Leadership: Ability to manage drivers and ensure strict adherence to trip schedules.
• Driver Engagement: Strong interpersonal skills to build trust and manage grievances.
• SLA & Client Sensitivity: Understands service commitments and enforces on-time deliveries.
• Crisis Management: Quick response to breakdowns, absenteeism, and operational disruptions.
• Technology Familiarity: Hands-on with CommandNet dashboards, GPS systems, and real-time vehicle tracking.
• Collaboration Skills: Coordinates effectively with COMs, CM, MO, and LFP to deliver seamless operations.