Helpdesk Specialist II

7 days ago


Bengaluru, Karnataka, India Arete Careers Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities :

- Manage and administer Google Workspace, JAMF MDM, Workspace One, and associated SaaS platforms.

- Support MacOS and Windows devices, including hardware deployment, system backups, and ongoing system administration.

- Administer and support Endpoint Detection & Response (EDR) tools and other security measures.

- Assist with migration activities from Google Single Sign-On (SSO) to Okta, ensuring minimal disruption to users.

- Provide timely and professional technical support to end-users, demonstrating a strong customer service focus.

- Collaborate with the IT team to maintain and enhance IT automation processes.

- Document procedures, troubleshoot issues, and provide training or coaching to users when necessary.

- Continuously deepen technical expertise in core systems and prepare for advancement to higher-level roles.

Required Skills and Expertise :

- Technical :

- Advanced knowledge of Google Workspace administration and management.

- Expertise in JAMF MDM and Workspace One administration.

- Strong proficiency in MacOS and Windows operating systems, including deployment and hardware management.

- Familiarity with Okta and general systems administration.

- Experience with Endpoint Detection and Response (EDR) solutions.

- Comfortable working with multiple SaaS platforms in a fast-evolving environment.

- Soft Skills :

- Excellent communication and interpersonal skills with a personable and approachable demeanor.

- Strong organizational skills and methodical work habits.

- Team player with a humble attitude and a good sense of humor.

- Ability to handle pressure with a sense of urgency and remain non-combative.

- Open to feedback and coaching with a strong work ethic.

Preferred Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.

- 5 years of experience in IT support or systems administration.

- Relevant Help Desk or technical certifications (e.g. , CompTIA A , ITIL, HDI).

- Demonstrated experience with SaaS environments and IT automation tools



  • Bengaluru, Karnataka, India EOS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along...


  • Bengaluru, Karnataka, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with ABB, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you...


  • Bengaluru, Karnataka, India Computershare Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Location: Hyderabad/Bangalore, India (Hybrid)This is a hybrid position based in Hyderabad, India.  We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. We give...

  • Helpdesk Engineer I

    2 weeks ago


    Bengaluru, Karnataka, India Mr. Cooper Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    At Mr. Cooper Group, You Make the Dream Possible.Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and...


  • Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Overview: As an Onboarding Specialist II, you will work as part of the global Customer Success Team, with the expectation to deliver outstanding experiences during the client's onboarding journey. You will collaborate cross functionally with Customer Success, Marketing, Sales, and Product and own the critical early phase of the client lifecycle....


  • Bengaluru, Karnataka, India Harness Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the...


  • Bengaluru, Karnataka, India Harness Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the...

  • SDE II

    2 weeks ago


    Bengaluru, Karnataka, India medibuddy Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Job Meta Location: Bengaluru, Karnataka, IndiaJD_SDE II FullStack Overview: Join us as an SDE II at MediBuddy to build cutting-edge products from scratch and solve complex problems. Ideal candidates will have 3 years of backend experience, strong analytical skills, and proficiency in various tech stacks.Responsibilities:REST API...

  • Secops Engineer II

    7 days ago


    Bengaluru, Karnataka, India Eli Lilly Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...


  • Bengaluru, Karnataka, India Cyderes Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility...