
Helpdesk Specialist II
7 days ago
Key Responsibilities :
- Manage and administer Google Workspace, JAMF MDM, Workspace One, and associated SaaS platforms.
- Support MacOS and Windows devices, including hardware deployment, system backups, and ongoing system administration.
- Administer and support Endpoint Detection & Response (EDR) tools and other security measures.
- Assist with migration activities from Google Single Sign-On (SSO) to Okta, ensuring minimal disruption to users.
- Provide timely and professional technical support to end-users, demonstrating a strong customer service focus.
- Collaborate with the IT team to maintain and enhance IT automation processes.
- Document procedures, troubleshoot issues, and provide training or coaching to users when necessary.
- Continuously deepen technical expertise in core systems and prepare for advancement to higher-level roles.
Required Skills and Expertise :
- Technical :
- Advanced knowledge of Google Workspace administration and management.
- Expertise in JAMF MDM and Workspace One administration.
- Strong proficiency in MacOS and Windows operating systems, including deployment and hardware management.
- Familiarity with Okta and general systems administration.
- Experience with Endpoint Detection and Response (EDR) solutions.
- Comfortable working with multiple SaaS platforms in a fast-evolving environment.
- Soft Skills :
- Excellent communication and interpersonal skills with a personable and approachable demeanor.
- Strong organizational skills and methodical work habits.
- Team player with a humble attitude and a good sense of humor.
- Ability to handle pressure with a sense of urgency and remain non-combative.
- Open to feedback and coaching with a strong work ethic.
Preferred Qualifications :
- Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5 years of experience in IT support or systems administration.
- Relevant Help Desk or technical certifications (e.g. , CompTIA A , ITIL, HDI).
- Demonstrated experience with SaaS environments and IT automation tools
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