Voice Process-English

2 days ago

Bengaluru, Karnataka, India Infiniminds Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Designation: Call Center Executive (Voice Process-English & Hindi)

Location: Kasavanahalli, Sarjapur Road, Bangalore

6 days Work from Office

Shift timings: 9AM to 6.30PM

Required years of Experience: Fresher-1 years

Gender: Male

Keyskills: Excellent communications-English & Hindi

Please find the Job Description

Position Title: Executive Operations - Call Centre

Reports To: Call Centre Manager / Team Leader

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Call Centre Representative. In this role, you will handle inbound and/or outbound calls to assist customers, resolve their inquiries, and provide solutions to their needs. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities:

  1. Customer Support: Answer customer inquiries and resolve complaints professionally. Provide accurate information about products, services, or policies.
  2. Problem Solving: Identify and troubleshoot customer issues effectively. Escalate complex cases to appropriate departments as needed.
  3. Communication: Maintain a positive and empathetic tone during interactions. Ensure clarity and understanding in all conversations.
  4. Call Management: Handle a high volume of calls in a fast-paced environment. Follow up on customer queries to ensure resolution and satisfaction.
  5. Documentation: Record details of customer interactions, issues, and resolutions. Update customer accounts in the CRM system accurately.
  6. Sales/Promotions (if applicable): Promote and upsell company products or services to meet sales targets. Generate leads and follow up with potential customers.
  7. Compliance: Adhere to company policies and procedures. Ensure compliance with data protection and privacy regulations.

Qualifications and Skills:

Education: Bachelor's degree preferred

Experience: Previous experience in customer service, sales, or a related field is an advantage.

Skills:

Strong communication and interpersonal skills.

Proficient in using computers, CRM systems, and basic software tools.

Multitasking and time-management abilities.

Problem-solving and conflict-resolution skills.

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