System Administrator

Job Title: System Administrator (with IT Development Support)

Department: IT Infrastructure & Development Support

Employment Type: Full-time

Experience Required: 3–8 years (experience in system administration with development/DevOps exposure)

Job Summary:

We are seeking a versatile and experienced System Administrator with a strong foundation in IT infrastructure management, along with hands-on experience in supporting software development environments. This role combines traditional SysAdmin responsibilities (servers, networking, security, backups) with support for development workflows (CI/CD, cloud infrastructure, deployment automation, etc.).

The ideal candidate will be responsible for managing servers, networks, cloud systems, DevOps pipelines, and ensuring smooth day-to-day IT operations for the development and business teams.

Key Responsibilities:

1. Server & Infrastructure Management

• Install, configure, and maintain physical and virtual servers (Windows/Linux).
• Manage Active Directory, DNS, DHCP, email servers, and domain services.
• Monitor server performance, ensure uptime, and perform routine maintenance.

2. Networking & Security

• Maintain LAN/WAN infrastructure, firewalls, routers, switches, and VPN access.
• Ensure network security via firewalls, patch management, antivirus updates, and access controls.
• Respond to and investigate security incidents, and implement corrective actions.

3. IT Development Support / DevOps Tasks

• Set up and maintain development, staging, and production environments.
• Support CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions).
• Assist developers in setting up local and remote dev environments.
• Deploy and manage web applications on cloud platforms (AWS, Azure, GCP).

4. Cloud & Virtualization

• Deploy and manage cloud instances (EC2, DigitalOcean Droplets, Azure VMs).
• Implement cloud services like S3, CloudFront, Load Balancers, Auto-Scaling Groups.
• Manage virtual machines and containers using Docker, VMware, or Hyper-V.

5. Backup, Recovery & Disaster Management

• Implement automated backup solutions and ensure data recovery mechanisms.
• Conduct regular disaster recovery drills.
• Maintain documentation of backup schedules and recovery procedures.

6. Software & License Management

• Install, update, and manage business-critical software across departments.
• Maintain software licensing compliance and perform regular audits.

7. Technical Support

• Provide Level 1/2/3 support for end-users including developers and other staff.
• Troubleshoot hardware, software, and network issues.
• Maintain an IT asset inventory and manage procurement of new hardware/software.

8. Documentation & Compliance

• Create and update SOPs, user manuals, and infrastructure documentation.
• Ensure compliance with internal IT policies and external standards (e.g., ISO, GDPR).

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3–8 years of experience in system/network administration, with exposure to development or DevOps.
• Relevant certifications preferred:
• Microsoft (MCSA/MCSE)
• Linux+ / RHCSA / RHCE
• AWS Certified SysOps Admin / Azure Administrator
• CompTIA Network+ / Security+

Technical Skills:

Systems & Servers:

• Windows Server (2016/2019/2022), Linux (Ubuntu, CentOS, Debian)
• Active Directory, Group Policy, File Servers, Print Servers

Networking:

• TCP/IP, DNS, DHCP, VPN, VLAN, Firewalls (Fortinet, pfSense, Cisco)
• Wi-Fi management and network segmentation

DevOps & Cloud:

• CI/CD tools: Jenkins, GitHub Actions, GitLab CI, Bitbucket Pipelines
• Version control: Git, GitHub, GitLab
• Cloud platforms: AWS, Azure, GCP, DigitalOcean
• Scripting: Bash, PowerShell, Python (basic level)

Tools:

• Docker, Kubernetes (optional), VMware, VirtualBox
• Monitoring tools: Nagios, Zabbix, Grafana, Prometheus
• Backup software: Veeam, Acronis, Rsync, Duplicati

Soft Skills:

• Strong troubleshooting and analytical abilities
• Excellent communication and documentation skills
• Ability to prioritize tasks and manage time effectively
• Proactive mindset with a strong sense of responsibility
• Team player who can also work independently under minimal supervision

Key Performance Indicators (KPIs):

• Server/network uptime percentage
• Average issue resolution time (ticket SLAs)
• Number of critical incidents handled successfully
• Backup success rate and recovery speed
• Deployment success rate and error reduction
• User satisfaction rating from internal teams

Work Environment:

• May require occasional weekend or after-hours work for maintenance or deployments.
• Physical presence may be required at the data center or client site (if applicable).
• Should be comfortable working in a fast-paced, development-driven environment.

Job Type: Full-time