soc - sdm

Job Title: SOC Service Delivery Manager (SOC SDM)

Role Summary:

Responsible for ensuring smooth delivery of SOC services, managing the SOC team, and maintaining strong client and stakeholder relationships.

Key Responsibilities:

• Lead team management for SOC analysts, including performance reviews and skill development.
• Provide regular stakeholders reporting on SOC performance, incidents, and SLA compliance.
• Act as the primary client contact, managing escalations and service reviews.
• Oversee SOC operations, ensuring adherence to SLAs, KPIs, and security best practices.
• Drive process improvements and coordinate with internal teams for incident resolution.

Qualifications:

• 8–12 years' experience in SOC or cybersecurity service delivery.
• Strong leadership, communication, and reporting skills.
• Knowledge of SOC tools, ITIL processes, and incident management.
• Relevant certifications (ITIL, CISSP, CISM) preferred.

Job Types: Full-time, Permanent

Pay: Up to ₹2,000,000.00 per year

Application Question(s):

• How many years of experience you have in SOC-SDM?
• Did you worked in the domains like Team management, Stakeholders reporting?
• Your Notice Period?
• Your Current CTC?

Experience:

• minimum: 8 years (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person