Concierge Ambassador

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

• Supervises and directs Concierge, and airport transportation requirements, transfer services, chauffeur driven car rentals
• Responsible for sorting and distributing guests' and administrative mail
• Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Recommends first and foremost the hotel's own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
• Promotes hotel's spa services primarily
• Ensures the lobby is always kept in an orderly fashion and kept clean
• Coordinates the paging of guests in the lobby and Food & Beverage outlets
• Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
• Prepares efficient work and vacation schedule for Concierge taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierges, are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager
• Works with Front Office Manager in preparing the department's budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• • Maintains full coverage of e-concierge system, monitor daily tasks and make sure requests are handled in a professional and timely manner.

Qualifications

• University Degree
• School for Tourism & Hotel Management