Operations Management Senior Analyst

Analyst (Operations) – CoRe - Digital Data Analytics Innovation, Digital Customer Solutions - DFlow, Deloitte Support Services India Pvt Ltd

Are you looking for an exciting opportunity in the world of business automation technology? Do you thrive on working with customers to uncover problems and figuring out how to solve them using technology? Are you good at strategic thinking? Does working on projects with different methodologies excite you? Are you keen to operate and deliver within a high-performing team where business demand and pressure are high? If yes, then CoRe DFlow is the team for you. Our team defines, estimates, and delivers technology projects that support internal practitioners across the globe serving Deloitte's clients.

Work we do:

As a DFlow Analyst, you will research and develop and support solutions built on varied technologies like Microsoft SharePoint 2013, Microsoft Azure, Power BI, MS teams etc. You will support a team that provides high‐quality solutions to the customers by following a streamlined system development methodology.

Your key responsibilities include:

1. Operations Support - Manage and streamline daily tasks and routines within the team channel, including preparing input files for internal processes. Ensure efficient processes that contribute to the overall operational effectiveness of the function.

Work in an Agile or Waterfall environment to support solutions in SharePoint, Nintex and MS Teams.

1. Client Support and Issue Resolution: Monitor the support tracker, promptly addressing and resolving client issues and tickets. Demonstrate a client-centric approach and strong problem-solving skills to maintain high client satisfaction levels.

2. Content Management and Web Development: Update and enhance the customer facing portal by creating and maintaining web content using HTML and SharePoint. Adhere to established document workflow standards for publishing and processing content, ensuring a seamless user experience.

3. Project Execution and Business Analysis: Assume the role of a business analyst in project planning, requirement gathering, and execution. Leverage analytical skills to align projects with business goals and deliver effective solutions.

4. Collaboration and Improvement: Build strong functional knowledge and foster connections within the organization. Compile suggestions from various sources and implement innovative solutions to enhance platform content and features. Demonstrate excellent communication, presentation, and documentation skills to create process documents and training materials.

Location: Hyderabad

Work hours: 8 AM – 5 PM (IST); 11 AM – 8 PM (IST); 2 PM – 11 PM (IST)

The team

DFlowTeams is a project management and collaboration tool that practitioners across Deloitte use for their project work. DFlowTeams also address a variety of business needs, including marketing and communication, knowledge management, learning and development, and overall process automation. The team uses Microsoft Teams, SharePoint (on-prem and cloud) primarily as a platform. We use various web development and automation tools/technologies (i.e., HTML, jQuery, JavaScript, REST/SOAP API (Application Programming Interfaces), JSON (JavaScript Object Notation), Nintex, Azure, Power apps/flows, and many more) within a structured delivery process to develop products that deliver significant value to our internal customers across Deloitte's global network.

Qualifications required

• Educational qualification: B.E/B.Tech or M.Tech (60% or 6.5 GPA and above throughout without any running backlogs)
• Content Management Knowledge: Functional understanding of content management and knowledge management to highlighting the ability to effectively handle content-related tasks.
• Web Development Proficiency: Good understanding of HTML, CSS, SharePoint, and other pertinent web development tools, showcasing your technical prowess in web-based platforms.
• Project Management: Basic understanding of Agile and Waterfall methodologies and the concepts of project management and delivery.
• Task Prioritization and Multitasking: Exceptional multitasking skills, adeptly managing and prioritizing tasks to ensure optimal efficiency.
• Clear Communication: Excellent communication skills, both written and verbal, allowing you to convey complex information with clarity and precision.
• MS Office Proficiency: Strong understanding and efficient usage of MS Office tools for effective documentation and communication, specifically MS Word, PowerPoint, and MS Excel.
• Collaboration and teaming – Should be able to thrive and collaborate in a virtual and hybrid working environment. Candidates must be self‐motivated and a strong team player.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 317708