Senior Analyst

Job Title
People Operations – Senior Analyst
Country
United States
Job Description
The Senior Analyst will be responsible for managing all aspects of end-to-end event coordination and delivery across a range of the HR operations. The role holder will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. This will include a variety of administrative functions and will be responsible for a variety of tasks supporting our Organizational Engagement team including, but not limited to: 

• Actioning CORE/ServiceNow inquiries related to KPMG's internal surveys
• Updating user data and processing general requests in Qualtrics 
• Data extraction and basic reporting activity as requested for various internal surveys 

The role holder will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.
The role requires effective customer service and relationship management across a range of stakeholders. Ability to follow standard processes and identify and report any potential issues, understanding when to escalate. Ensure all requirements are adhered to through compliance with all appropriate policies and procedures. Implementing process improvement initiatives in the team. Ensuring metrics and dashboards make sense and reflect true picture.

The role requires excellent organization and ability to prioritize effectively to deliver in line with customer expectations and Service Level Agreements (SLAs). High standards of communication skills both verbal and written are a must which include being able to liaise with external clients, suppliers, colleagues and with staff at all levels of the firm, ensuring diplomacy is employed at all times. Excellent attention to detail is required alongside good IT skills for data input and information management across a number of systems.
The individual should be a self-starter, someone who can work with minimal supervision, manage own workload, work effectively as part of a team, problem solve and provide support to colleagues and management as and when required which may include allocation of work, reporting and training/ presentation. A robust character, able to remain calm under pressure, confident and self-motivated initiating action to improve service to the business.
Roles and responsibilities

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Coordination and ownership of all aspects of HR operations 

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Operational administrative duties may include:
Actioning CORE/ServiceNow inquiries related to KPMG's internal surveys

1. Updating user data and processing general requests in Qualtrics 
2. Data extraction and basic reporting activity as requested for various internal surveys 
3. Oversee the reporting mailbox and accurately complete reporting requests within agreed SLA
   
    

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Communicate with stakeholders(internal and external) and onshore team members/leadership team, throughout all processes
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Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
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Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
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When applicable create and update SOPs
Skills and Experience

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Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants, guest speakers, suppliers, senior managers, Directors and Partners

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Strong attention to detail and investigative nature to ensure all elements of delivery are taken care of and all data collected is accurate

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Proven track record of delivering excellent customer service and going the extra mile

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Ability to think on your feet with excellent innovation and problem solving skills

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Analytical approach to work, good innovation and continuous improvement

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Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure

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Self-Motivated

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Adaptable and flexible

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Takes ownership of issues and sees them through to resolution

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Good IT skills and working knowledge of MS office - Excel, Word and Outlook

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IT literate, proven experience of working with multiple systems
Desirable

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Experience of working in an operational / contact centre environment

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Experience of effective relationship management

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Experience in a financial environment

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Has worked successfully in a target driven environment
Competencies

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Teamwork

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Work planning and organisation

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Integrity

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Accountability

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Driving results

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Resilience

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Interpersonal effectiveness

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Decision making

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Customer focused

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Creative thinking and continuous improvement

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Quality approach
Technical skills

• MS Office, LMS, PeopleSoft, SharePoint.

• Exposure and understanding of HR Operations, People management, preferably in other professional services/ consulting firms

• Exposure and understanding of HR Ops products and tools.
Prior Experience
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3-4 years of experience with at least two-three years of relevant People Operations, HR experience, in a similar role working for a large multinational company (experience in a professional services firm would be an advantage). The candidate should understand working in a Big 4 or other professional service organizations.